Queen House Nail & Spa in Guilderland, NY

Had an excellent experience my first time visiting for an ANC mani and regular pedicure. Loved the set up here, everything was exceptionally clean. My nail tech was awesome he made sure I was comfortable every step of the way. Love the added touches of massage and such along the way. This was probably the most relaxing nail experience I have had in the capital region. I was almost thinking of just getting my nails done this one time and continuing with pedicures in the future, but since my experience was so good I think I'll keep doing both! Definitely check them out!

I was late to an appointment 2 weeks ago, called to let them know I had a funeral and was running late. I was late again today, because of therapy, and called an hour before my appointment to change it. Then I called again to confirm I can still come. When I arrived I said I understand I am late and cannot get full service, and they insisted I stay. After I spent $125 on my appointment ($100 +$25 tip) + owner followed me outside to my car and told me he liked money too much and did not care about me so I was no longer allowed to come there. He said to my face that most of his customers tip $25 so, my generosity did not matter and my money wasn't needed. This is a wonderful description of how culturally you can spend over $2,000 in one year at a salon, and they remove you when you're honest, transparent, respectful + basically just a human doing their best. My ethics + values are why I am posting this: future patrons do as you wish. The manager is out here for himself and was blatantly honest about it. This is not the kind of small business I want to support and I will share that publicly here as others may feel the need to spend their money where it's valued + respected. Perhaps there is something to learn here good sir *when greed + gluttony come over customer service, the tide will roll back in for you. I'll be sure I never recommend Queen House + I will make sure to share how humiliating of an experience it was to spend $125 and then be told my money isn't good here.

Went to Queen House Nail & Spa for the second time. I can't say enough for them. Coco did my nails yesterday. Awesome . Everyone there is very nice. Prices are very good too.

This is the first time I've ever signed on to yelp to read or write a review on any business. I figured it out though because I've never been treated so poorly. I started going to Queen House Nails this past spring after being at my last nail salon for the past 9 years. I wasn't happy with the way my previous salon was keeping up with organization and cleanliness. Queen House Nails is pristine and a beautiful place to get your nails done. It's highly overpriced tho and I convinced myself I was paying extra for the experience. But then each time I went I started to realize I hated the way I felt there. They are so rude!! I don't even like my nails as much as I used to. They have called my cell phone two times on my way in the door a minute late. A literal minute. I think one time I was two minutes late. I got an infection in my nail which was ironic after switching to a cleaner salon. They (unintentionally) hurt/burn your nails with the electric file every time no matter who you see. And tonight the straw that broke the camels back. My daughters and I went to have our nails done. My fingernails and my girls their toes. My 11 year old didn't make it in time so I offered to get my toes done in her place as well as my nails. I was sternly told "it doesn't work that way" and that I needed to pay the $30 "no show fee" or my phone number would be blocked. I paid it and let them know I'd never be back. Too bad they just lost 7 girls between my sister and our girls and myself who would be there every 2 weeks over a $30 no show fee. They should make smarter business choices. Overall terrible experience.

It used to be the only salon I would go to get my nails done, I took a break to let my nails heal and the first time I come back my request for them to apply the ANC thick was not listened to and I have gone back for a repair only to have the visibly broken ones fixed while the rest was not redone. I honestly would have preferred a redo by someone who can do it right. Most likely not coming back since the nails just keep popping off less than 2 days after they were fixed