Polish Nails & Concierge in Nashville, TN

Okay, I think this is my first 1 star review but I booked this for a bridal party and we were pretty disappointed. I booked the mobile bus 3 months in advance for 8 girls and checked a few services as options. I paid my deposit and asked if we could just figure out the total/pay once they were onsite and everyone decided what they wanted, I was told via e-mail that was fine. I also booked this for 1 PM on a Saturday. Friday evening the night we get into Nashville I get an e-mail asking what address they should come to at 1:30 PM. I respond with the address but think that's odd because I filled out a Google form with the time (which they got wrong and never responded when I tried to confirm that it was actually booked for 1 PM), the address, and multiple services checked. They show up without the bus.........at 1:30 PM and we are floored. I believe the owner insisted that I did not book the bus, even after I pulled up my e-mail confirmation that showed I booked the bus. She then tells me that we can only get the most basic manicure, even though I'd selected multiple manicure options and believed we'd be able to choose whatever service we wanted as long as we were willing to pay for that. Multiple girls wanted a french manicure but that could not be accommodated. They did not even have nail clippers (I had a broken nail and wanted mine trimmed and filed). So my nails were filed about a quarter inch in lieu of a nail clipper. My nails were not shaped, some are round, some are square and some are uneven, she simply smoothed the nail. They don't soak your cuticles, the massage is short and overall it was a few hundred dollars for our party to get our nails painted, it didn't quite qualify as a manicure. Due to the fact that they came 30 minutes after our appointment time with no bus and one nail technician arrived separately after the owner.....I think they lost/forgot about our reservation until the night before. They removed the travel fee/minimum and we paid $200 for 6 girls (our bride didn't even decide to get her nails done) to basically get their nails painted. We were bummed because this was something we planned so far ahead of time and were really excited about.

$28 For a manicure... no wait, $28 to polish nails that is coming off within a day... if I'm paying that much, I need better service and a better job. I could have gotten a better job done for less money!!!

Overpriced for the quality of the pedicure and manicure.  I do a better job myself. Ladies are nice but its is not worth it.

Absolutely recommend Tondelia!  I'm in town for a conference and she graciously found time for me even though she is appointment only.  She is a rep for CND and has THE BEST and newest color selection, styles, tricks, etc.

I cannot say how good or not good of a job Tondelia does because I was never allowed the opportunity to find out. My husband gifted me a living social deal for a pedicure for mother's day. I just had a baby and was very excited to have some me time. I called the phone number provided and left a message. My phone call was never returned. I then searched the internet and found an email address. I emailed and once again, no response. I searched some more and found a way to make an online appointment. There were very few options of times but I found one that worked for me about 3 weeks out. For the past week, I have been so excited about getting a pedicure. Well, today (a day before my appointment), I receive a text message that says my appointment is cancelled tomorrow and to contact living social for a refund. I had been frustrated that I had to search around to get an appointment but then to cancel the day before through text and to not even offer me another convenient time, I feel is extremely unprofessional.