Palm Beach Tan in Amarillo, TX

As a previous customer for many years and as a resident of 40 years in Amarillo, I have always had good experience at Palm Beach Tan on Georgia street in Amarillo. I do not understand why this place has a bad review of a 1 star. I believe that some reviews are not always truthful and only have one side to the story. I had always had good customer service and the bed's are high quality. I am definitely coming back since I live closer and have a better work schedule to be able to take the time to Tan.

I would give zero stars if I could. This place is a HUGE RIP OFF. When I asked to cancel my membership, after being told twice I couldn't tan the full time (that it was a "law"), they told me I would only have the 4 days of the month I paid $38 for. When I asked for a refund (I paid for entire month of March), they told me I had tanned twice and those amount to $15ea so I'd get back $8. FOR TANNING TWICE! And this was processed without even speaking to me - it was via email correspondence. I would've rather tanned the whole month if I was paying $30 regardless. I will make sure everyone knows what a scam this place is and will refuse to do business with them in the future. Absolutely ridiculous.

They will make cancelling a nightmare. Customer care is only there to say, "I'm sorry there is nothing I can do". The truth is they choose to do nothing to help you.

Came here a few months ago for my first spray tan and was told it was 3 for the price of one so I bought one and was told there would be two more on my account. No one told me you had to use them within 45 days and there was no paperwork or documentation that I signed saying that either. DO NOT go here it's such a scam and monopoly.

Nobody deserves to be treated so rudely and badly like I received here from Analisa. I came into settle my bill and instead was yelled at and she pressed the panic button for no reason. She did not want to help a customer settle a payment and instead rudely told me to leave the store and come back tomorrow because I was not going to get a tan tonight. As a business owner for 20 years I have never seen someone act so ludicrous over a customer who was trying to settle her bill. This business deserves to have the franchise pulled from them because the customer service here is racist, and people are discriminated against at this location on Georgia in Amarillo,Texas.