Orange Pearl Salon & Spa in La Crosse, WI

This was the kind of hair cut that makes you cry your way home...and some of the next couple days. Negative stars if I could. I decided to try out this place after feeling like I didn't vibe with the hair dresser that took me on at another salon. She was really nice, just didn't really click. No big deal. Felt too weird to break up with her and stay at that salon so I decided to go here. I've always seen it and thought it looked cool. Atmosphere was cool inside but it was completely dead. 5 o'clock and no one to be seen except the receptionist. First sense of "is this place somewhere I trust when it looks like no one else does..?" My stylists comes out and takes me to his chair and asks what I want. I tell him that my hair grows REALLY SLOW so please JUST THE DEAD ENDS. he showed me about an inch and a half, which really surprised me considering I get my hair cut every 10 weeks to avoid taking much off at a time. I said I trusted his opinion if he thought that much needed to go since this appointment was maybe 14 weeks instead of 10. I also said I wanted some shaping to the back, maybe a U or a V so it didn't fall so blunt and straight across BUT NOT TOO MUCH AND NO LAYERS because I wear braids a lot and I don't want them to poke out all over. (We talked about this at length. The point was definitely across.) He said he'd give me a trim (TRIM) and shape the bottom. Okay great, just what I asked for. Then he lets me know that this will be a rough dry cut, he'll wash my hair and touch it up. Made sense to me, that's what my other hair dressers have done. BUT THEN!!! He just starts chopping! He's completely eye balling it. Not pulling my hair down between his fingers and cutting where he showed me like any other stylist would, he literally just eye balled it, used ONE HAND and chopped. I could have cried right there in that chair. I wish I had the balls to stand up and leave then but I thought maybe he'd somehow fix it after he washed my hair. Nope. After that he cuts it a bit shorter, and what do you know, does a LOT of shaping that basically turns into layers and "touches up" my face frames enough that they hardly stay in a pony tail anymore. Again, I wish I had the balls to stand up for myself and instead of saying "yeah....its cute..." when he asked how it was, tell him that it was actually the COMPLETE OPPOSITE of what I asked for. He cut off 5, FIVE inches that were absolutely NOT DEAD ENDS, AND gave me the layers I said I DIDN'T want. Then I got to the front desk and had to pay, after tip, $120 just for my hair dresser to not listen to a word I say and do whatever he wanted. The last time my hair was this short was almost 3 years ago. My hair is my favorite physical feature of myself and he botched it. Left feeling really sad and disrespected. Still feel that way. Trying to get over it because I know it's just hair and it'll grow back, it's not the end of the world. But I was so proud of how long I had gotten it. I put a lot of work in. Just for someone to not listen to a word I say and cut all my hard work off. Needless to say I will not be going back and definitely not telling other people to.

What a fabulous team! We just had a bridal party of 7 plus the moms get their hair styled for the big day and they took such great care of us. The types of styles we wanted varied a lot as did our hair length, texture etc... Each stylist was very accommodating and skillful. Everyone was so happy with their styles and everything held wonderfully through the day/night, even on a damp day! Thank you Orange Pearl!!

I went light blonde last month and came in to get my roots lightened and toned for the first time since then (the original salon I went to to go blonde was in Rochester). It wasn't until I got home and got a closer look at my hair that I realized my roots weren't lifted all the way, so the next day I emailed the salon and they quickly got back to me with times I could come in for a free correction. This morning I went it and Chantal was amazing at redoing my roots and toning my hair again. I think my first appointment was just slightly rushed (it seemed to be a busy weekend in the salon) but they were super friendly and helpful at getting my hair to what I wanted and recommending products to keep my hair looking good too. I'm sure I'll be back in a few weeks to get my roots done again.

Anna is THE. BEST. I haven't had a regular go-to stylist in a couple years, and I had a cut and color with her yesterday because I was along overdue, and she was available when I was... I feel like I gave kind of a crappy description of what I wanted, and she ran with it, and it is PERFECT! The shampoo includes a scalp massage, and oh my goodness, I almost took a nap right there. Anna really listened to what I wanted and needed from my hair and my hair products, and she recommended accordingly, but I never felt like she was selling. I will definitely be scheduling with her again!

I was in La Crosse just for the day. Initially wanted to get a mani pedi but they didn't have any openings. I mentioned to the lady at the front that I was killing time. She let me know that she had a massage available. I quickly agreed and I was so glad that I did. Roxanne was absolutely amazing. I had a lot of tension in my shoulders and neck and she did her best to work it out. I would definitely come back to see them again if I was ever in the area again. Everyone was so pleasant and helpful.