Novato Beauty Company in Novato, CA

Great haircut, wash and style. My hair was silky soft, light and full volume which I wanted. I'll definitely go back.

These people don't listen. Super high strung and talk over everyone. Do NOT listen to what you want. Do what they want. High pressure to purchase things. Overpriced cuts. We've had many terrible experiences there that we gave them another chance for- all egg on our face. Today, my 14 year old son is nearly at tears for the awful cut- very different than what was asked for, $60.00 waisted, and we had to get it "fixed" someplace else after. Previously Tony bleached my daughter's hair so badly we left speechless, and then I had to fix it- which was more time and money, and I am not a hair stylist. Then multiple times, bad cuts. And the chaos between Tony and his wife - awful experience. Stay away from here. I tried to talk to him today, and he wouldn't listen to anything. Which is their problem- they don't listen! Just talk talk talk and do what they want- then over charge you, while you leave speechless and in shock. Today, while paying for my son's cut, I told them at the register that my son was super unhappy with the cut, and they never heard any of it. I don't usually give bad reviews and understand it's tough to be a small business owner, but this place. Stay away.

Went for a haircut for the first time in 10 years because last time I went for a haircut they took so much length off that I was scared of haircuts ! Well I bit the bullet and decided to go in for something very small! My hair was very long and thick , (about to my butt In length.)I went in and said I wanted to keep the length , just to do a little layering in the very front to frame my face , nothing else ,.... Well tony cut my hair super short (what feels extremely short to me) , it's a little passed my shoulders now ! As I remember I only asked for some layering in the very front to shape my face , not a entire haircut and length taken off like he did! Went from very long thick hair that was at my butt to now hair a little above nipple length when In front of me ...feels very short and thin to me now! Very traumatic experience for me along with it being way overpriced, $125 plus tip !!! Who knows how long it will take for me to get this kind of length back now.... My hair was my security blanket and now I don't have that.....

TERRIBLE. SELLS EXPIRED PRODUCTS KNOWINGLY! The woman who initially helped me was nice and informative but when I got home I realized that the dye I was using was expired after already starting my hair and noticing that it wasn't the right consistency. I am not new to the brand that I bought, I am loyal to the brand and have bought it a few different places with no issue. The next day I call to see if I can just exchange for ones that are not expired and they tell me that it doesn't expire and SAYS EVEN THE COLOR THEY USE TO TREAT THEIR CUSTOMERS SOMETIMES IS EXPIRED AND THEY STILL USE IT! if the color had come out even and the way it should have I would not have been upset and I would not have complained but they were adamant that I was the one who is incorrect. I will never shop here again and neither should you.

I will say Tony did a great job correcting my color and making it look good. BUT, when I initially inquired about price, it was very vague, $125 for this $95 for that, highlights, low lights, etc. With his bravado of southern marin/mill valley clientele, I took a chance. I was very a happy with what he did. BUT my bill was $395 for this service!!!! It took all I could to contain myself. I love what he did but when I called him back to say I was dumpfounded by his pricing, he was annoyed. I asked specically what it would cost to do touch up. I got the run around: what do you want" Hi lights, low lights, etc. I said you just did my hair a month ago, what do you recommend....with back and forth I got a vague $250 - without a haircut, blow dry only. So, beware. If you have an open wallet, great. Otherwise, proceed with caution. I will not be going back as I do not like upselling nor vague pricing and BS. They will push you into products to "preserve the color" which doesn't work either. Great products but to high priced. Better pricing elsewhere. Beware. Pushy and full of himself with his "southern marin clientele".