Natural Nails in Chapel Hill, NC

I am always beyond happy with my acrylics here, and this time i was blown away!! Couldn't have asked for anything better.

A good pedicure and gel mani!!  I didn't get my gals name but she was great - super thorough and I'm very happy.  Could be a little longer with the massage but a solid mani pedi experience.

Save your money and don't visit Natural Nails. Their business model is to overcharge their clients! They will tell you basic costs but will add onto the price at the register after your nails are done. They will charge you for EVERY SINGLE THING they do on your nails - they even charge for trims and there will ALWAYS be a surprise charge. I was cheated during my last visit and I feel very disappointed.

About 3 weeks ago (before this current visit), my mom and I had gotten powder nails done at Natural Nails. We felt satisfied with our visit although it was very expensive (we were charged around $150 for two sets of powder nails and two pedicures). Before this current visit, I called in to ask how much a refill would cost and I was told it was $28. My mom and I didn't think it was SO bad since we had been charged $150 last time and so we decided to go to the salon to get our nails refilled (with powder). The person who was doing my nails started refilling my nails (refilling the base of my nails - where my nail was growing out from) but after he had finished refilling only that section, he said I had chosen the wrong powder color than the original powder color I had selected on my first visit (although I HAD chosen the CORRECT color, being that I remember the number I had asked for). Since I was told the color was wrong and would look ugly/uneven if he finished the powder refill, the man doing my nails suggested I get gel to cover up the color difference instead. I thought maybe THEY had made a mistake on the first visit and given me the wrong color so I was open to the suggestion. Before deciding to get gel, I asked him if I'd be charged extra for the gel and he said "no." This is why I decided to get gel instead, while thinking that I wouldn't be charged for a powder refill being that I was getting gel instead. At the same time, my mom was getting a powder refill, so I would be able to compare how much we were charged at the register. I believed I'd be charged less since gel is less expensive than powder. At the register (after they had done our nails), my mom was asked to pay $41 (even though they said it would cost $28). We questioned the upcharge and they justified the extra $13 charge for her refill being a powder refill, for her having extensions on her nails (from the PREVIOUS visit), and for a nail trim. Being naive, I assumed I'd be charged less because I didn't have extensions on my nails and I would not be charged for a powder refill since he put gel on my nails instead. I was wrong. I was ALSO charged $41, except I DID NOT get a powder refill - I got gel instead, and I had NEVER gotten nail extensions in the past or current visit. I had to pay the same price as a powder refill plus extensions. I asked him why I was being charged $41 and he justified it by saying that it was because he had slightly put powder over my nails and had put gel on top. I told him he said he wouldn't charged me extra for gel, but he came up with another excuse, and said it was $41 because he had slightly trimmed my nails down (I'm surprised a nail trim went up in price in a matter of seconds). Instead of making a scene (because everyone in the salon was already looking at us), I felt pressured to not fight it and so I paid and left with my mom. We are very dissatisfied with the visit and felt cheated and kind of abused. I was overcharged for something I didn't even want in the beginning. I can assure you my mom and I won't be coming back again, because they will find ANY excuse to overcharge their clients and take every penny from them.

Mandy did an excellent job in my pedicure today and the foot massage was lovely. I will be coming back for sure.

The lady cut my nails crooked and didn't even paint my entire nail. Very rushed experience