Natural Nail in Massena, NY

This place is a flim flam joint. You tell them what you want and when you check out it different and they try char you more. They play the game like they don't speak English then. And it's not sanatary at all

My mom took my 6 year old in to get her nails painted, and asked them for a "regular manicure" - they proceeded to separate my daughter from my mom, having my mom sit on the other side of the room so she couldn't supervise, and then gave my 6 year old a gel manicure. I was so incredibly pissed off at how unethically they acted - not only ignoring my mom's instructions on what service to provide, but then separating a minor from their grown up (which admittedly, my mom should have protested, but didn't).

I spend more than 2 hours in the salon and the little boy they let run around is all over. I don't care for someone in my personal space. I go to relax not have to worry about how long it will take or if the boy will be in my space. don't recommend if your trying to relax.

rude ,rude i wanna give them a -star been here a hour and ppl come in and seated and there nails done!? Wtf

Much like several other reviewers, I wish I could give this place a 0. My mother, my two sisters, and I came to this establishment for a belated christmas gift to get pedicures and manicures and within ten minutes of walking in the tone for the entire time was set. We were looking at the colors and hadn't even decided on one yet before one of the ladies ripped the color from our hands and walked away, not even telling us to follow her. We shrugged it off, not wanting to start anything, and were seated on the chairs in the back for our pedicures. We each chose the most expensive package because we liked the advertisement for everything that went into it. When my mother was getting hers done the girl doing hers CUT her on each foot, not even apologizing, stopping to make sure she was okay, or anything. Instead she put her foot back in the water and continued on with the other foot. When she cut this one too, again not offering any sort of apology for her actions, she continued washing my mothers feet in the now bloody contaminated water, not even CHANGING THE WATER OUT! For my own, i noticed that the girl doing mine had missed a step so I pointed it out because this step being done was the reason the package was priced at 65 dollars. Without this step, it would have been 40, and I said this. I was literally yelled at by the man who works there from across the shop that it would still be done, despite the fact that the order for the pedicure would have been wrong at that point, messing with the polish they were supposed to do. They went ahead with it after yelling at me, put baby oil on my legs, did the polish, half-assed did the rock step, and then left my legs covered in baby oil to the point that it stained my pants I was wearing. To top it all off, they charged us 320 dollars and wouldn't explain why the price was so high. Didn't offer any discounts for gouging chunks of flesh out of my mothers feet, for putting those feet back in contaminated water, not changing those out, yelling at me not only once but twice, and then overcharging us. We won't be going back to this place and we will be telling anyone and everyone who will listen not to go back either. Others have had terrible experiences here as well, infections, ingrown toenails, and more. Do not go here if you want to leave feeling good about your experience, or with all of your skin where it was when you walked in.