Nalu Spa in Kahuku, HI

I enjoyed my massage 80 min for 270$. They said they'll charge automatic gratuity 20%. All right, good massage it's fare. WHAT A SURPRISE THEY CHARGE ME  126$ on the top of massage charge. What is going on there??? Hello? WATCH OUT for Nalu "Aloha"!

I was there in  the summer of 2019 and received a relaxing massage.  The spa was not being rennovated yet so I was able to enjoy the ambiance & the amenites of what a spa resort should be.    
I was just there this year right after the new year with two other family members.  We purchased the full package (massage, facial & pedicure).  Because of the the main spa was being rennovated, they operated on the 2nd floor where they lacked the spa setting and the amenities.  But the prices DID NOT reflect this downgrade.    
I was disappoined this time around.   For some reason pedicures could not be scheduled on the day I wanted so I had a 25 minute scalp massage in place of it.  My full body massage service ended 10 minutes early.    I know it's only 10 minutes but for what they were charging I should have been able to get my full time.  My facial also ended before the alotted time.  And after all that plus the lack of the spa ambiance and amenites, they tacked on a 22% service charge.   I get facials and massages once a month at local spas where I live.    I just felt we spent way too much for what we received.   They should offer more perks with their services until they can go back to their main spa.   Until then, I would wait until the new remodeled spa is ready before I book an appointment.

I was extremely disappointed by this experience. My fiancé and I decided to come to Nalu for a couple's massage which I booked over the phone with a customer service representative after corresponding via email. Once receiving email confirmation for my reservation, I noticed that the incorrect massages were booked for each of us. I emailed the spa back to inform them of the error and was told that it would be adjusted, however, it was still incorrect when we arrived.

I was expecting the outdoor, beachside experience of a couple's massage at Nalu but was not informed until receiving the reminder email the day before that the spa was under renovation. When we arrived the day of, the "spa" was running out of hotel rooms on the second floor. Not to mention, our massages weren't booked as a couple's experience. One of our massage therapists' asked us if we "needed" to be in the same room. It was a less than luxurious experience.

While the massages were decent and the massage therapists' were friendly enough, it was not worth the money for the service at all. Staff were not prepared for the changes of the renovation and if I knew that those were the circumstances in which services are provided at this time I would never have booked.

We decided to do a staycation, as we live on island and wanted to celebrate our anniversary.
We both get massages pretty frequently through out the year in our local neighborhood, and have had massages at hotels on Oahu and Big island, so we figured we do the resort thing and treat ourselves again.

Maybe I had high expectations, because of the price tag, but I was definitely underwhelmed.  I understand they are renovating their main spa area, but there was no ambiance in its current location on the 2nd level. Very lack of a try, pop up shop.
Underwhelmed with the deep tissue massage as well. It's deep tissue cause I like a lot of pressure, not a soft rub down.  

Wife said her massage was fine, but the price still can't be justified.

End of the day, spent wayyyy too much money for an underwhelming experience. Throw on an automated 22% gratuity/service fee($120) extra.  

$700

Super relaxing and peaceful. Amazing massage with Rachel. I didn't know I was tight in certain areas.  Nice stretching too.