Nail Envy in Cheektowaga, NY

In town for work and I needed to find a nail salon, drove out of my way because of the reviews and it was worth it. Everyone was so nice & did a great job.

Kha did a fantastic gel mani and regular pedi at the end of the day, when you'd think a nail tech would be wiped out exhausted - it's very hard work! I am from a major city and have my favorites there and Nail Envy surpasses them!!

I was apprehensive of walking in & making an appointment the day before my actual visit based upon other reviews... however, when I arrived, I was remembered. After waiting for one of 3 working techs to finish with a customer, I was led to a pedi bath to get started. I didn't get my tech's name; she never offered it. Despite having my chosen polish color sitting at the station, she questioned if that was the color I wanted. The water temperature wasn't as warm as I expected and it was adjusted. I already had short toenails, so there wasn't much that needed to be done in the way of cutting, but she definitely left much to be desired when it came to callus removal. I have sensitive feet so I can get twitchy with the foot grater. I was upset when I got home to see that I still had large calluses on each big toe. (I planned my pedicure for the day before departing for a trip & I wouldn't be able to have it corrected before having to leave.) The ultimate pedicure experience is presently listed at $85 and after tipping, it was disappointing to feel like I had an incomplete experience. I'm pleased with my gel polish choice, the cleanliness of the salon and its convenient location. Perhaps I need a more experienced tech? Will update ny review should I choose to return for another service.

Make sure you have cash for the tip as they won't let you put one on the credit card.

Okay, so I was here a few years ago and had great service. However, it appears things have changed. I made an appointment in early January for a Saturday. I came in for my appointment, and was told I didn't make it. I said I called on X date, at X time and they pretty much accused me of lying. I understand this is a popular place, but I know it's important to make an appointment, so I did. When I asked if they had any availability, she rolled her eyes at me and told me I should have made an appointment. Never again - it doesn't matter how good you are at nails, customer service is always important.