Nail Boutique & Spa in Auburn, AL

They was rushing and was unprofessional and rude would not recommend to nobody period !!!

I got the deluxe pedicure and I don't know if it was bc it was in the afternoon or bc I'm colored; but I was not pleased. The tech didn't scrub my feet like the other tech did the (Caucasian)lady across from me. My massage was not an massage. A rub down and that was it . I usually don't come here but my since my daughter needed a nail repair ( after 1 week ) I figured while I waited for her may as well enjoy an pedicure. My money is good and spend just as well as any other human being. I hate I came here I am pissed ; however I didn't complain to management bc what can be done ? Sure not an another deluxe pedicure on the house.. will just be an apology and I'm not understanding . I guess that's what I get for stepping out on AK nails . I suggest if you're colored don't come here bc the quality of service will not be equally to the service if you were Caucasian. If I could give no stars I would but had to give one to leave review. Oh and did I mention that the tech used the same gloves she had been doing my pedicure with to dip her hand into the scrub jar and mask jar (when they should have a dipping stick and not double dipping with their hands, this is unsanitary) then I was left in towel and paraffin wax bag while she started on another customer.  When she should have finished me as a customer before moving to another paying customer. I'm so mad I could spit fire . Then they have an 80 score . Then have an older lady whom is not certified doing pedicures the one whom did mines .!

Let me start by saying that they have an 86! If I noticed this score when I initially went in I would have turned around immediately. The tech put on the same gloves that she used with the patron before me and rinsed off the cuticle trimmer and fingernail clipper to use on me. I asked for clean utensils and a new nail file as well as gloves. She then started yelling to the others in Vietnamese before
Doing what I asked. She then dug in my nail bed until it bled and when I needed my nail polish to be fixed after I paid her she then started working on another customer. Please avoid this place in my opinion they are not practicing safe sanitary procedures and this could be detrimental to someone.

So disappointed. I started coming here a year and a half ago. It was so nice then; maybe Covid kept people away and they were grateful for the business? The last time I came in I swore never again, but here I am today. I get gel pedicures and have for well over 5+ years.
The man that was attempting to remove my polish used the dremel and burned my big toe. I politely asked him to stop and he continued. I even pulled my foot away and he pulled it back and kept drilling. I finally said again, "please stop now. You are burning me" he got offended as I asked him to please soak off my gel. He then proceeded to not soak off my gel and just use a standard file and scrub at my toes for about 10-15 minutes.
Afterward, he got up and walked away. A lady came and put one coat of base, followed by one coat of gel and a top coat and said ok bye bye.
Total was $45 for pain and a bad pedicure.

So sad that in a major college town, you can't get a decent pedicure. I guess I'll have to go back to doing my own mani/Pedis.

FYI my toe is still hurting and is red all around the nail edges. The dremel incident was over an hour ago. Avoid this place. It's not worth damaging your nail beds.

We have been coming here for a while and the service has gone way down hill.  The other day we had an appointment for 6 for my daughter's first dance. We were not done together and they took so long one person didn't even have time to get their services  done.  We ended up with just one service instead of two because they were running so late.  I would understand if we walked in,  but we made an appointment and still had this happen.  The lady doing my nails was rude and had an attitude.  There are too many places in town to get a good manicure/pedicure to put up with this.