M. Vince Nail Spa in Fort Wayne, IN

I highly recommend this salon. I had a wonderful experience and and great service from Evelyn!

I had a horrible experience on 11/15. I went in to get a new full set put on my fingers. I asked for a dark brown and the lady brought me dark purples and reds instead of browns. She took over an hour to get the old acrylic off and started putting new tips on one hand. But several of the nails were not even attached to my real nail and I pointed it out to the lady and she just kept nodding but she didn't fix it. She kept trying to put dip on and I didn't want dip. I wanted a new full set with gel or regular dark brown on. She only put tips on one hand before she handed me off to another nail tech. I sat down with Kevin who took off everything the lady put on. He began filing my nails more to the point they were burning and hurt so bad. I ask for short and round and I got short but all my nails are not even and the shape is not the same. When he put on the acrylic it was a cream tan color which is not at all what I have ever gotten anywhere else. One of my nails is a French tip design and he only put one coat of paint on one finger and I pointed this out and asked if he could put a second coat on and he just nodded and took a dry brush and wiped the brush around my cuticle and nodded like it was good. This man smelled heavily of cigarette smoke to the point it gave me a horrible headache. The paint on my nails does not even go all the way to the ends on some of the nails. I left with my nails hurting, my skin around my nails with super glue all over them, and so unhappy with how my nails look I don't even want to look at them. I was told it would cost $65 to get what I wanted done. I even looked it up online the price for the service and when I was done after 2.5 hours I was charged $99.i had high hopes for this place with such great reviews and seeing as though they have multiple locations. But I was sadly mistaken. I have never spent $99 on my nails or even a mani and pedi. NEVER! I will happily return to anywhere else but here! Absolutely unacceptable customer service and pricing! I will never return!

Upset over how ugly and poorly done my acryllic nails are. Did not clean up cuticles; all different lengths because he quickly cut my nails and never compared hands; bumpy/rough surface bc they didn't buff the nail or use the drill to sand down the acryllic. I have random green splotches around the edge of my nails that bled over from my French tip. So upset that I spent $60 for less than a 30 minute quick job. I asked for different things to be cleaned up, and it was barely done bc I was so rushed. Only one coat of polish and out the door. I've been coming here for years and this experience makes me never want to come back bc the quality of nail techs vary so widely and when it's bad, it's bad.

While I was paying my bill the cashier made me an offer. I was asked if I had an iPhone, when I said yes I was told if I logged on to Yelp and left a positive review 'right here, right now while I watch', I'd be given a free cuticle pen.

I'd never heard of cuticle pens and said as much. She reached under the counter for a basket full of the product. They were housed in a small, faded and squashed individual cardboard boxes that looked like they had been sitting unsold in a storage closet for several years.

I didn't answer yes or no, I just paid my bill and left thinking, either they are starving for good reviews to offset a slew of bad ones. Or not enough people have thought well enough of their work to bother leaving any reviews for them at all.

The manicure was average and the technician was rude. The overall vibe reeked of desperation. I won't be going back

Got a mani pedi with a friend of mine. Started off both with the same pedicure with similar nail colors and luckily my friend was in the chair triple the amount of time I was. My pedicure maybe lasted 10 minutes from start to finish. I got no scrub and she spent barley anytime shaping nails. Polish looks ok, but didn't put any base coat on either. the nail tech also asked me multiple times if I wanted gel when I clearly told her only regular polish. I wouldn't have typically cared but my friend got double the amount of care and we paid same price. What bothered me most was when I was done, that nail tech went to go sit on a pedicure chair, took her shoes off and started watching TV on an iPad. I understand taking a break, but atleast do a good service before it.
I also got dip done, which looks okay. That nail tech was a little rough and did cut me. But he did take his time.

I mostly won't be returning because of this. Also, while there some nail tech was walking around shoeless while another ate sunflower seeds at a nail chair?? It was just odd an frankly a little unsanitary.