Lux Nails Spa in Eagan, MN

Excellent and efficient on manicures and pedicures. Calm, peaceful, and clean environment.

I'm very disappointed with this place, i came last week and had a terrible experience, decided to leave a review and someone asked me to contact them to "find a solution" i called few days later and the girl i spoke pretended to be nice over the phone and offer me 45$ gift certificate because what happened last time, i told her i can pick up next week since i worked she seemed fine with that, i came today and she was super rude, she even make fun of me because i don't speak english and my daughter assisted me, plus she was yelling at me. i honestly did not take the gift certificate because the way she treated me and my daughter was incredibly rude and disrespectful. Honestly don't recommend coming here, they will treat you like trash physically(doing your nails) and verbally. i just went to pick up something she offered because HER mistake and ended up being way worse.

I went yesterday expecting a relaxing pedicure. I chose one of the more expensive pedicure options and got gel polish. I even drove 30 minutes to the salon because it looked so lovely. The woman who did my nails was very nice. The color and polish turned out beautiful. However there were a lot of things that I didn't appreciate it. They clearly double booked because I hadn't even been sitting down for 5 minutes when a party of 3 came in and sat in the lobby... maybe 5 minutes after that 3 or 4 more girls came in. At that point the person I was getting a pedicure with had hot towels wrapped around her legs and feet as advertised in the pedicure description that we both chose. I still had nothing even started with my pedicure. My friend also said her water was nice and warm and mine was honestly cold.. which is my fault because I should have spoke up and said something.. but I decided that wasn't a big deal as everything else advertised seemed amazing. However the person doing my pedicure didn't put the hot towels on until the end. I had maybe 5 minutes of hot towels and my friend had about 15/20. When it came to the stone massage.. she rushed so much (I assume to get to the other people who were doubled booked) that the stone actually flew out of her hand and almost hit another worker. She walked over.. picked it up.. and used that same stone on my feet and legs that was on the floor. When she was rubbing lotion on my feet she was going so fast that I actually had red marks and my feet were so sore. It felt like her nails were just digging into me the whole time. The person I went with loved her experience as she had someone relaxed and did everything that was described with the pedicure we chose. However, with my experience I will not be back. Maybe it was a bad day or off day but I feel like it wasn't worth $80 ($70 pedicure and $10 tip). As I said the lady who did my nails was very nice and I appreciate her efforts to complete everything that the pedicure advertised.. but rushing through everything was not how to do it. The pedicure even advertised "helps clam anxiety" and lets just say it did the opposite. Beautiful salon and very nice people but I really feel almost ripped off with the money I spent and the service I received.

I had a really great experience the first time I came here (with Hannah I believe it was). The second time, not so much. I called in advance to make an appointment for dip nails & a gel pedicure @ 12 PM the next day. When I got there, it was clear they were running behind. Okay, fine, I don't mind waiting 15-20 minutes... I wasn't offered anything to drink. From there it was just one thing after another. The lady setting up for my pedicure sprayed me with the water hose. Water got all over me, my shoes & the floor. A different lady who did my pedicure was actually very nice - that was probably the best part. I'm not sure if I got the full service I paid for though. I was left waiting several minutes again before anyone started on my nails. I was asked to move seats again after I sat down. After maybe 15 minutes, someone new came over to start soaking off my nails. Again, I was left waiting without any kind of explanation. A simple "so and so will be right with you" would have been fine. After a while, another new lady came to start working on my nails. I had high hopes... But oh boy. She lost control of the nail drill 3 separate times. I was terrified she was going to cut me. So much for a relaxing spa day. She seemed generally annoyed to be working on my nails & acted offended when I asked her to even out the shape. She blamed me the poor shaping on me being "too stiff" ... As if she didn't just almost cut me 3 times! No cuticle care. No lotion. No massage. Overall, it took 3 hours & 4 people working on me to do a mediocre job. As I was paying, I expressed that I wasn't too impressed with the level of service and was met with, "Well what to you want me to do about it?" Yikes. Save your time & your money & go somewhere else that cares about their customers & the quality of their services.

Completely Zero Stars If I could! Based on the looks you would think they would do a good job but no I was wrong..For starters the lady doing my nails tried to pressure me into getting dip powder when I made clear that's not what I wanted. After awhile of her trying to talk me into it I still decided to go with acrylic. That must've upset her because the rest of the experience was not well. Even though I was getting a short set I wanted clear tips and she insisted since I wasn't getting clear designs it didn't make sense to do straight clear tips. Again with the pressuring! She continues to rush through my nails and eventually CUTS ME on three of my fingers! When I told her about it all I got was a "you will be okay". So much for customer service. On my way out my total was $61! But on my card it ran as $81 dollars for such a basic set and not even decent quality! I had to go somewhere else to do my toes because I wouldn't dare let her cut me again. I had to ask for another coat of paint and for her to file down only for them to still be chunky! If you don't want to do nails that's fine but don't half ass your job!!