LUSH 35 in Catonsville, MD

Love it here very modern and can also get just general a wide variety of choices the stylists are great

During my recent visit to LUSH 35 for a balayage treatment, I had a very disappointing experience with their service. The stylist did not listen to my requests and completely ignored my instructions for the color. As a result, the end result was nothing like what I had asked for, leaving me feeling frustrated and unsatisfied. I had previously visited LUSH for a balayage treatment with Molly Simmens, who did a great job despite the black box dye in my hair. This is why I decided to schedule an appointment at LUSH 35 again, hoping for another positive experience. However, this time I decided to take a chance with a senior stylist, which turned out to be a bad decision. I was upfront about my hair history and explained that I had black dye in my hair. I requested a chocolate balayage, knowing that I couldn't achieve a light blonde or any blonde because of my hair's history. I showed the stylist pictures and she acknowledged that a light color would require multiple sessions, which made sense. However, when I asked for a chocolate balayage, she assured me that it was doable because it wasn't a light color. I wish she had been honest with me and told me that she couldn't achieve the look I wanted. I have included pictures to illustrate the poor quality of the service. You can decide if the hair service is worth $250+. When I expressed my concerns to the staff and requested a refund or a fix for my hair, they were uncooperative and refused to do either. I was shocked and appalled by their lack of professionalism and complete disregard for customer satisfaction. It is unacceptable that they wanted to charge me full price again to fix my hair. Fortunately, I found a talented hair stylist at another salon who was able to color correct my hair and give me the look I had originally wanted in just one session. She did an amazing job, and I have provided pictures of my hair after she fixed it for comparison. Overall, I cannot recommend LUSH 35 to anyone. My experience was a waste of time and money, and I left feeling unhappy and dissatisfied with my hair. If you're looking for a salon that listens to your needs and provides high-quality service, I suggest looking elsewhere. Additionally, I have provided a picture taken by LUSH of my hair. The only visible color change was in that part of my hair, and it was curled, which hid the fact that it was not blended. Once the curls fell, I realized how uneven my hair color was.

Done by hairstylist Lynne !! She is one of the amazing hairstylists and you can try her hair treatments, she is just amazing with her work !! Thanks Lynne

After having my hair grow unruly during lockdown, I finally decided to get my hair cut. Did a quick hair consultation and it was done in 1/2 hour. Looked great! Will come back for more maintenance.

I absolutely LOVE Lush 35. The staff is amazing and the salon is tasteful, clean, friendly, and modern. It is a happy place to be. You will never be disappointed with their services. The first time I went to Lush 35; I had tried to color my own and end up with orange hair. They immediately took care of giving me a beautiful color and cut. Since that date, I have tried all of their services and have not been disappointed. Natalie is my stylist, she also does my eyelashes.