LH Nails Spa in Charlotte, NC

I have been going here over 5 years.  My technician is Julie.  Julie does an awesome job with my nails and also with designs.  She is very polite and takes her time when she doing your pedicure and SNS dips.  I highly recommend Julie.

Tammy H.

Terrible customer service and poor quality of work.  Owner is disrespectful and does not respect customers.

Overpriced and cheap products.  

I would not go if the service was free.

Owner is verbally abusive to staff and customers.   Extremely high staff turn over.

I needed a fill in today, but the nail salon I go to was closed. The location is good. Parking is tight since Trader Joe's is nearby. The ambiance was okay.

Tommy was my technician. I got SNS dipping. He did not follow the traditional way that my nails are usually dipped, but he was confident that his way was better. There are so many inconsistencies in the nail color and a lot of residue was left around my nail bed and on my fingers.

I tipped him very well for his efforts, but I'm not pleased at all. Unless this is someplace you love or have been before, I would not recommend this salon.

Very dissatisfied.

Excellent service at this little gem. Received a volcano-spa pedicure with Tamara whose very talented and patient with these mature feet. Atmosphere was very relaxed and comfortable. Will definitely come back again massage was excellent! Great choice.

Initially I was uninterested in reviewing due to avoiding having to deal with this matter any longer prior to leaving for vacation although at this point, I feel it is important to since it's only been two days Into having my nails done & I was left feeling frustrated & unsatisfied.Thursday morning I made a 5:30pm appointment to come in for a dip fill on my natural nails as well as a standard no chip pedi requesting to see Lee again if possible.Mind youthis was my 2nd time visiting this salon. I was very impressed on my first visit with the work that Lee had done. My nails looked immaculate she took her time as I was her last client for that day before closing & I was over all pleased with her service.Iasked for her card & name to make sure I could just start seeing her as a regular.Unfortunately my 2nd visit was completely different. The salon was busy & over booked closed to closing time. I tried to be patient & understanding bec at the end of the day I understand that this is a business that needs to produce income as well.I felt Lee rushed through the work & was not at all engaged this time around. I tried to not nitpick & wanted to wait until she was finished before checking my nails but I immediately did notice my toe nail having a corner way longer than the other which made my toe nail appear crooked. No big deal, I politely asked for her to please fix it & she did file it down. We moved on to my hands & I felt like she completely rushed through that as well bec she had another customer waiting after me. I over herd her tell the other customers that she would be seen at her normal 6:30 time bec she was early at that moment. The customer was getting a pedicure at the time so it worked out in that moment. After she finished my hand nails she told me to wait in-front of the fan to allow my nails to dry. I was confused bec usually when I get dip I don't run into having to wait for it to dry. So I was thinking maybe she used a different type of material? Who knows. I wasn't too worried about having to wait. She then walked away & started with her next client that had already been waiting for her. She stated to me that she would return to check them in a few minutes to make sure they were dry before leaving the salon. 15 min later she returned & said they were dry although I noticed the corners of my nails missing polish bec I was able to see my natural nail and the gloss wasn't covering that area as well. It looked jagged and uneven. Again I politely asked if she could fix the corners & Instead or redoing the polish ( or in this case dip) she proceeded to just put another layer of the shiny gloss to help mask the corners that she missed. Right before doing that she said that I was going to have to wait longer now since she was going to add another coat to the many layers she already had on... I did not want to argue with her bec honestly I trusted her judgement and figured they would look fine after doing what she suggested. I ended up leaving & after taking a good look at them at home and in the natural lighting I called them the next morning to see if she could fix them. I offered 3 days that I was able to come back for her to fix them and offered for her to pick which day she would be able to fix my nails with out her feeling rushed or busy. She put me down for Saturday at 12pm. I was thankful that she was willing to fix them and didn't think there was any animosity or awkwardness. Upon arriving she was finishing up a client and told me if I could wait for her. I had time so I had no issue with that.Iwent to the bathroom & after returning she was no where to be found. I sat by the front door & waited a few minutes for her when I then was approached by a man who asked if he could help me with my issues. I'm assuming he's the owner or maybe manager bc I noticed in the past his bluntness in his personality and sarcasm with other clients was a little unwelcoming & rude. His working area is next to Lee's up at the front & I could feel his energy towards other people while I was there both times. I understand working in the beauty industry can be hard, and quite frankly a little annoying dealing with women all day being picky about their needs and wants. I just find it inappropriate to have that type of energy when this is what YOU are choosing to do as a living. If you don't like it then maybe work somewhere else bec I found his  passive aggressive & unsympathetic attitude uncalled for. I bluntly watched him walk away from other clients as they were in the middle of explaining how they wanted their nails just so he can put his stuff away & start the new client...****Continued in last picture