L A Nails in Shalimar, FL

I've been going to La Nails for at least 15 years. THINGS I LIKE: Convenient to my residence Easy to get an appointment Clean environment Service request usually met THINGS I DON'T LIKE: Price varies for the same service from one visit to the next both higher and lower? Tech is rushing through service (2 minor injury incident in last 6 months) As of late tech is condescending (familiarity breeds contempt?) THINGS I HATE: Technicians speak with each other in their native language, often giggle and laugh ... at us the customers? Will I go back? IDK Maybe after the memory of yesterday's visit fades, for sure NOT to the same technician!

I went in this morning to get a basic gel pedicure. The lady had me seated. Mind you they just opened at 9:30am. I arrived at approximately 9:36am. When I was seated there was a towel there that appeared dirty. I asked the nail tech if the towel was clean she states yes. Then she goes into the closest across from my view the door is half open. She walks in and grabs the nail tools. The nails tools were already in the container. I asked her if they were sanitized. She said yes. I told her they typically come in a close package when using new nail tools when they are sanitized And she says "no we don't do that". Then she ask if I've been here before I said yes. I've been here a few times but it's been a while since I've came. I told her I normally go to Queen nails. Then she states "why didn't you go there instead? I was like because they don't open till later and I have to be at work. Then she said well you should have gone there because they know who you are and they know what you like. I was ready to walk out of there because she was being rude to me at this point but again I only had about an hour to spare because I needed to be at work so in my mind I'm like I'm gonna be the bigger person and ignore her bad customer service, and roll with the punches. She then ask to pick my color I picked white. Then she says white doesn't last long it chips off fast. I told her I never had a problem with getting a white gel pedicure. It usually lasts me a really long time and she said well I'm just letting you know I did tell her if this happens within a day or two, I will be back for it to be fixed. She charged me $56.00. She didn't put soap in the water or anything to wash my feet. She barely even filed my nails. Then she complained about using her spa lotion on me and how expensive it is to buy. She also complained on how my toe nail is shape and not to cut them the way I do. And at this point I'm like never again will I return here. I wish I know her name but I don't. For me, it's all about customer service and being sanitized with their nail tools. Again I've been here before with no issues but this nail tech gave me a reason not return again.

Kelly is the best with all her beautiful design. Definitely get the gel polish it last the longest.

I called Sunday afternoon to get the hours the salon was open because their hours aren't posted online. The woman who answered said "we don't close." I asked, "So you're open 24/7?" and she said "Yes!" So at about 7:30pm after I had dinner nearby, I went to get a pedicure. They were closed! The salon was dark & obviously not open but the bright red neon "OPEN" sign was a lit up. Not very professional and kinda irritating. The hours of operation for Monday thru Sat were on the door, but they had no hours displayed for Sunday even though the woman on the phone said they were open & didn't close. Also, the last time I had a pedicure there, the tech wouldn't stop talking.

Great place for a pedicure. The massage chairs were great. My technician did a wonderful job making my toes look fresh. The place smelled normal (not like some toxic fumes of other salons). I would come back here again!