KT's Coiffure Salon in Sacramento, CA

My nails were done by John. He doesn't speak much English. I needed a fill and asked for sunflower nail art with black French tips. I had an example picture on my phone to show him. Another employee relayed this to John and after some back and forth between them she said he could do it. Example picture below. When he takes out his fill powder I stop him and ask what kind of powder it is. The lid only said clear. He doesn't understand the question so the other employee comes over again. I ask her and she says acrylic. I said that I don't want acrylic and ask for fiberglass instead. My current set was gel powder. Fiberglass is an option on their menu. There was confusion at my request because a 2nd employee got involved, said she didn't know if they had fiberglass powder, and chatted with the first lady (not in English), all while I had to repeatedly stop John from starting my fill with this powder. The 1st lady got on the phone with someone (not in English) and it sounded like she was asking if they had fiberglass powder. She comes back and says the powder is fiberglass. I remind her that she just told me the powder was acrylic. The 2 ladies chat again and the 1st lady finally says, "This is clear powder. It's better than acrylic and fiberglass." I almost short-circuit. I briefly debated leaving, but I decided to just let this play out and accept the powder. Before we get to the polish I can clearly see the line from the original set under this fill. I call the 2nd female employee over, let her know that I asked for a French and ask if that line will show. She asks John something in his language, then confirms to me that the lines will indeed show. I say fine and go over to pick a different color since my nails now need to be painted all the way. I still wanted the sunflowers, though, and reminded John. He pulls out some other powder and starts sculpting a plumeria on my nail. He shows it to me before it's almost finished and asks if I like it. I tell him it is nice but not what I asked for. He asks to see the example picture again, A YELLOW AND ORANGE SUNFLOWER, then takes the plumeria off and gets out some yellow polish. He did one flower and it looked like a kindergartner had done it. All I could do was laugh and shake my head. I was beyond ready to leave at this point. He takes off the sunflower attempt and pulls out a box with various shapes and rhinestones. I quickly picked a couple triangles for him to stick on and that was that. Here's where things get extra dicey. Before my nails were done, the 2nd female employee finished with her client and I asked her if she could confirm if they were just out of fiberglass powder today or if they never had it. She said she would find out after she checked out her client, but she never came back to give me an answer. When my nails were done, I went to the front to pay. A 3rd female employee came in sometime in the middle of all this, worked on a pedicure with the 1st female employee, then finished with her clients, and she was the one checking me out now. She told me that my total was discounted because John felt bad for not being able to communicate with me. I asked her about the fiberglass, and she said what I had received was fiberglass and that they discontinued using acrylic powder some time ago. She also said that the other employees didn't actually know what the salon had and didn't have. I let her know that it was deeply concerning that they were the ones I needed to rely on for information since she hadn't been there in the beginning, and that they shouldn't be advising customers and other employees on matters they don't know about. I asked for their names, and this 3rd woman asked why I needed them. I let her know that I wanted to file a complaint with the Board of Cosmetology. She asked if it was because my manicurist didn't speak English (I'm not joking). I repeated my issue and said that I felt that I had been repeatedly lied to, and expressed concern that this salon may be committing fraud by advertising services/products that they don't actually have, but telling customers that they got what was asked for. Both acrylic and fiberglass are listed on the product menu. I asked again for their names, and she told me that the man's name was John. I asked for the name on his license (I had taken pictures of the 3 individual licenses on the wall by the nail stations), but she refused to give me his real name nor hers nor the other 2 ladies. I asked if she was the owner (behind her was another license with the name of the owner), and she said she wasn't. I decided not to argue further and left. I had photos of 3 licenses for manicurists in this salon, but there were 4 manicurists in the salon when I left. ‍ Long story short, use caution if you're going to come here and know what you want. The staff here cannot effectively explain nor communicate, and they will lie rather than say they don't have it or don't know how to do it.

They were nice but didn't really listen to what I wanted for acrylics I paid $30 i was satisfied not the best but looked & came out nice

Kim is a wonderful stylist and an even kinder person. She's very accommodating and when I wasn't pleased with my highlights on one occasion she made the time to get me back in (on her day off) and fix it without charge. I'm used to getting my hair done in the Bay Area so I've very much appreciated not having to break the bank each time I have to get my hair done. Thanks, Kim! You're a peach!

This place is so awful!!!! First off I came in because my son attends Karate and wanted to get my nails removed and get a manicure. Well there was 5 woman in there and only 2 customers, one lady asked what I wanted.... little did she know I understand the Vietnamese language, she called another worker over and said to her she just wants a basic manicure she's looks like she's cheap say you have a client coming. Of course the lady listened to her and said she had no time right now to call for an appointment. I told her I understood what they said I actually wanted a Gel manicure not a basic! Both eyes got big and the Witch had the nerve to laugh and act like she don't speak Vietnamese or English!!!! Don't ever judge!!! I always leave good ass tip! This place is getting over on elderly woman and people in general! Never again! So rude!!! I'll go to another!

I have been coming here since they opened. Prior to this location opening I went to their location on Arden for 10 years. Never disappointed. I have my haircut and colored hair, I come here for blowouts, as well as manicures and pedicures. I am never disappointed.