Jordan Thomas Salon & Spa in Bel Air, MD

I was just called by the salon 2 hours before my appointment to be told that my stylist (Sabirna) was running behind and could I come in 1.5 hours later. I explained that I could not, and the person who called said that there wasn't anything they could do, I either sit and wait or make another appointment on another day with another stylist, or she could cancel my appointment. This was my first experience with this salon as I am new to the area and I was referred. I have never had a salon totally flake in this way, I even suggested that I'd be fine with her splitting time between me and the other client and that suggestion was met with a negative, after she explained that splitting time was already factored into the 1.5 hour delay. I'm so upset, I can't even wrap my head around such terrible customer service. Beware, your time as a client is not valued by this salon.

Moved back in the area and was very nervous about finding a good place to get my roots and short hair done. Took my chances on Jordan Thomas (not a fan of large hair salons) and was soooo happy and pleased with Megan (at the Amyclare)!! She fixed a bad haircut and color was amazing!! She was so nice and I absolutely love my haircut!!

I went to this salon yesterday, first I went to the wrong salon and the ladies could not have been nicer to me, they called the other salon for me to let them know I was on my way and they directed me perfectly. Christy did my hair for me and I went in for a highlite and I had some green that another salon had screwed up in my hair, so she not only completely took of that mess but she made my hair look absolutely beautiful. Thank you so much girl!! I will be back and the price was sooooo right. the salon was beautiful and very clean.

This is the 3rd time I was given wrong information when I call the front desk to make an appointment for hair services. The receptionists at Jordan Thomas's are incompetent. I went for a hair cut on 1|11|23, was told a level 2 cost $49.00 , and when I went to pay the receptionist ask for $60.00. She didn't apologize and said The reason was there was a rate change within that week. I was not happy , but for 11 dollars difference I was not going to make a scene, I will just never do business with Jordan thomas again. Also, for $60.00 , as far as the hair cut took maximum 10 minutes. Kristenc the hair stylist did a blunt cut straight across the back of my hair, didn't pin up or separate my hair at all. Such a simple cut and charge me salon price. A stylist at hair cuttery does more than that.

They were able to get me in for a last minute appointment. I was taken care of and had a relaxing experience while getting my haircut! Would recommend this salon to anyone!