JCPenney Salon in Des Peres, MO

I went there before and had a good cut and color. This time I went to another lady there and had a horrible experience. I was there for over 4 hours to have my hair ruined.  She did not listen to what I wanted. I mentioned the fact that she was addressing the main issue I came in for. She claimed she would "fix it" with toner and turned my hair purple. She then attempted to strip the toner out, now it is gray and extremely damaged. She never listened to anything I had to say and was talking to my hair! I'll never return

Worst salon experience I've ever had. Gypsy was so nice and talkative the entire time and I felt like I was in good hands since she talked about her years of experience in salons. Then she finished my hair. I had been so focused on our delightful conversation that I did not notice this woman cut my hair about 6-8 inches shorter then I told her. We had verified the length I wanted twice, and even looked at a picture of someone's hair she had done similarly. I am truly devastated. The only reparation I got was a "refund" in the form of a Penney's gift card. My hair is gone and will take years to get back. DO NOT GO HERE.

My hair is not only uneven, the hairdresser managed to miss some stands here and there. She was very nice but my hair looks really bad. I'm not a looker under normal circumstances but she managed to take a homely woman and turn me into a Halloween costume. Again, nice hairdresser, terrible cut.

I went here a week ago and did not have a good outcome, so I scheduled another appointment to hopefully get it corrected.  Turns out the person who cut my hair last week is no longer employed there.  As a result, I got scheduled with a great stylist named Mercedes.  What a blessing!  Mercedes knows her stuff!This woman took one look at my hair and said "someone gave you a mullet", which was true! Mercedes listened to what I wanted, looked at the pictures of haircuts I had, and took her time to get it right.  She even apologized for the cut I got a week ago, even though she had nothing to do with it, and thanked me for giving the salon another chance. A salon is only as good as its stylists and Mercedes is a Great stylist, as well as a good customer service advocate for the salon.  This is truly the best haircut I've had in Years.  I highly recommend Mercedes at JC Penney Salon West County.  I cannot vouch for all the stylists there, but if the others are as good as Mercedes, they've got it made.

Heaven help the place.  I found the staff super nice, but the skill level is embarrassing.   If you ever wondered what happened to your friend in beauty school who was really sweet, but barely graduated - I'd check here.  I thought it would be a treat to sneak off for a trim and style, while hubby entertained the kids at the mall.  Big mistake, somehow my stylist seemed both confident and confused at the same time.  I left with a style that never made it out of 2008, and $55 less in my pocket.  From what I saw at the checkout counter, I wasn't alone.  They need to shut this place down for 2 weeks for some much needed evaluation and education.