JCPenney in Redding, CA

Terrible service at the returns. I have been going to Penny's since 1989 and have never seen the likes. The regular older woman that works there was great unfortunately yesterday there was a real unprofessional, rude, accusing sales woman with the name badge on that starts with a T. I tried to exchange a couple pairs of pants for a smaller size but did not know there was an expiration date on the receipt so I could not exchange them even with the tags still on them. I did purchase another pair and a T shirt I had grabbed on the way over to returns. I decided to try them on before leaving the store and found out the T shirt was too big so I grabbed another T shirt a size smaller and took the first T shirt back to returns. This weird saleswoman started going through my 2 bags for no reason and then claimed the 2 pants I had brought in were not the same ones in the bag. Crazy acting plus she had no business going through my bags while I was trying to return the first T shirt I had bought. She claimed I was stealing the pants and asked me for my first receipt I had showed earlier that day. She had never given it back to me so I could not find it again!! Thank goodness the other saleswoman remembered those were the same pants I had brought in to return and also confirmed I had the receipt. This woman with her first name that starts with a T had helped me 20 mins before and did not even remember the pants I had brought back and never gave me the receipt back that I had brought with me. I know people make mistakes but this was a terrible situation for this woman trying to accuse someone of stealing their own pants they had brought in earlier to return. Just the fact that I came back to returns instead of heading out the door like a thief would have done should have been enough to show I was not trying to steal. Her attitude does not stand to reason as a real thief would not go to the back of the store to returns with items they want to steal. I had the front check out desk call a manager and she said, Oh sorry, she is new. No, that is no excuse for being a new employee to accuse without any proof of theft. I have been a customer for over 30 years but may not return as I left feeling very under valued as a good customer.

Let me start out this review by saying that I'm not upset, just disappointed. On the evening of 12/04/2022 I visited JC Penny in hopes of getting a few more pairs of jeans. My wife, baby and I showed up 20 minutes before closing (I understand this was not ideal but I work a 9-5 and had to run a few errands before this). I picked out a few pairs of jeans and walked up the counter. I spoke to a nice young man (Caleb) and asked if I was able to use a dressing room. He stated that he would try to get one opened up for me and said it shouldn't be an issue. He radioed in and was promptly shut down by an older female voice. He was very polite in telling me that he couldn't open the dressing rooms. I told him it was not a problem and began putting the jeans back in their respective locations. My wife was standing away from me (within earshot of the counter) and observed an elderly female employee approach the young man. She asked him if someone (me) was "playing games with him" and stated that "they (we) should have been responsible and come earlier". He stated that I was just trying to try on pants. After these comments she gave my wife a "sour" look and proceeded speaking with the man. As I walked past I thanked the young man for his assistance and he apologized to me for me not being allowed to check the sizing. I understand that my timing on visiting the store was not ideal. However, I am a paying customer, I was respectful, I am not sketchy looking, there was at least 15 minutes before closing, and I was understanding. I do not appreciate snide comments from an employee being said behind my back. You have no knowledge of my past and/or my character. 10/10 for the young man. 1/10 for the elderly woman. Treat others how you would want to be treated. This being said, I will still go to JC Penny to purchase products. And to the older woman employee, be better.

I am writing about the continuing saga of buying a mattress from J.C. Penney. I strongly recommend you do not purchase a mattress at Penney's. They display them, but once you pay for them they wash their hands of the deal, and then turn the sale over to a flaky delivery company that then becomes your responsibility to monitor and hold them responsible, Penney's will give you no help whatsoever, because it is out of their hands! Very carefully read the one sheet of paper your Penney's salesman will give you with all of the misinformation none of which is in any way tied to your receipt or the mattress you purchased. It essentially transfers your purchase to the delivery company. For the long awaited delivery, the delivery company showed up with one mattress, not the two I paid for. Then they took another extended time to deliver the other half in the dark of the night, with a small man hoisting the mattress, all bent out of shape, on his back. This was not the "white glove delivery" we were promised. The deliver was due between 1-3:00 in the afternoon. Look at the info sheet you will be given at the sale that says they will deliver within a two hour window. This was the most unprofessional, sloppy, horrific purchase I have ever made with the worst delivery service ever encountered, and I paid Penney's 100% in advance. Bottom line Penney's has no business selling mattresses without being responsible for delivery once they have taken your money. Then to add further insult to injury I accidentally found I had "rewards" for my $4,500 purchase, and was never informed and no checkout staff could find the rewords. Took a manager to stumble on it. Despicable behavior, but then likely due to Penney's being sold and so many things falling between the cracks. Suggest you go to a mattress company in town who actually stocks mattresses.

I am using an alias name here. The first time I went there was good. The hair color treatment was only $50 (something) dollars. The next time I went in, I was expecting it to be the same price; but when it came time to pay, I was shocked at the whopping $88! I've never paid such a high price in my life, anywhere I have gone. If they are going to raise the price so drastically, they should have notified me before the procedure. Second, the woman who did my hair said they require masks, due to the pandemic, and she said stylist and customer can get the virus, even with a mask, when near each other for fifteen minutes. But the disturbing thing here is that the stylist did not even have the mask over her mouth or nose, she had it over her chin; and the other stylists there didn't seem to care. So, they require that we wear a mask, but don't care that stylist was not wearing a mask properly? Somehow this does not add up. Also, the stylist left hair color on my ear. She was the one who pointed this out when I was paying at the register. When I asked about it, then she went and got a towel to remove it. Had I not inquired about it, she would have just left it there. Also, she wanted to only leave the hair color on my hair for twenty minutes. The normal time is forty-five minutes. I requested the latter. If they are going to color hair, do it right. Don't try to cut corners.

Evelyn in women's clothing was very helpful. Stopped what she was doing and walked me over to the merchandise I was looking for. She even assisted me on every step of the way. Very friendly. Thank you Vicki