JCPenney in Eugene, OR

This store has by far the worst customer service. They are incredibly unhelpful,bitter , snotty , lazy and rude I am never never coming back again.I tried to return items that I purchased from Oakway. Last week I came to return some items I accidentally brought a different credit card than the one I used  to purchase it so I was unable to return them , okay I can understand that. Next  time i brought in the right card and they still refused to return it because she said you can only do it at Oakway but last time I was there they had it all setup to return the items but when it came time to insert the card I realized I brought the wrong one, I told her this after she told me I can't  return it at her location and she said that is imposible that there system can't do that and as If I was lying . I was literally there personally At that exact location last week and they gave me no problems except I accidentally brought a different card. They  just didn't want to help and they were incredibly lazy. Never coming back to this crappy store it's tacky anyways. The new location at Oakway is much better with a more friendly helpful staff.

I have been a Sephora customer for nearly two decades and I have never had such awful experiences in one of their stores as the Eugene, OR location. The horrible experiences I have had in this store have made me decide to never give Sephora my business again.

I have been in twice and both times it ranged from incredibly rude attitudes to desperate mania to 'help' me despite me declining assistance at least 3 times. Once I gave in, the 'help' they tried to offer was pushing me to buy the exact opposite type of product that I had asked for. When I say I want a natural looking matte eyeshadow palette I'm not sure how one would think that a super sparkly cakey palette fits the bill.

The employees also seem to think they know more about cosmetics than anyone and were incredibly judgey when I came in bare faced, which is hilarious considering the lack of any skill at applying their own makeup.

I would also emphasize the borderline deceptive sales practices at this location, but I am gathering that the lies I was fed about the return policy were more out of ignorance rather than malice.

I will say we were asked by two employees if we needed help so that's a plus, however both times were extremely condescending.
I have a cane and am albino and know I am a shade 100 in Fenty. I needed help finding which foundation type to buy but the employee, without asking what I needed help with, assumed I didn't know my shade and said I would be 120. And when I corrected her she ended the conversation and walked away without helping us.
The second employee looked me and my friend up and down very dirty as if we also didn't know anything.
Overall it just rubbed me the wrong way. It seems like their employees are just very judgmental and assume no one knows makeup.

i had a horrible experience returning a hair product I had received
in the mail.  I was trying to exchange it for a similar product of the
same size and price.  They acted like they could not find the price
I had paid for it.  And they said I needed a different receipt than the
one that had come in my package.  I suggested they look it up
online...but they tried doing that and couldn't seem to find my
record. That is strange as I had used my JCPenney master card and
the store is in the middle of JCPenney and the back of the receipt in
my package had said that was all I needed to return/exchange my
item in person in the store.  They kept making excuses for why they
could not make the exchange...but finally called Sephora after trying to get rid of me for about 30 minutes.   Of course at that point they got the info they needed and could make the exchange but by then I felt like crying and decided I would never set foot in the store again.

This is my local Sephora. Let me start out by saying I have worked retail and I am a makeup artist. The staff, on every occasion I have been in on, have been rude and incredibly uninterested in helping even when they are slow and not doing any task work. They have so many great products but are usually out of stock of what I'm searching for (totally fine and not in their control). What they can control is at least greeting clients as they walk in and maybe giving a smile or something? I don't need to really even be assisted but I'm so sick of going in here and feeling incredibly unwelcome. Bummer!