JCPenney in Brookfield, WI

Jc penney towels are the best for the price. No fuzz. Absorb great. Good buy. Some towels have to be wash 5 times before use.

Just wanted to give a huge THANK YOU to your employee Aruna Kodgi for helping my boyfriend and I find the perfect mattress at the perfect price. We were both growing tired of the mattress buying process after weeks of researching in countless stores and online. The constant price differences and options were just so overwhelming. JCP had some amazing deals with quality brands so we decided to look. We were not disappointed- Aruna introduced herself and right away told us to take our time and gave us plenty of space but availability for questions. She never pressured us and explained all the discounts and inclusions up front. Great customer service! We walked away with near $2000 in savings and received a mattress, box spring, mattress protector, free delivery, warrantee, and old mattress removal in the price; this was a huge upgrade from other stores that had added costs for each of those. The mattress delivery will be a few weeks out, but we were ok with that process as it wasn't urgent. Overall we had a great experience and appreciated Aruna's time and help. We loved the mattress price and comfort in store- hoping that will lead to years of restful sleep once it arrives.

No stars would be 1 too many for this unbelievable horrible department store at Brookfield Square in Brookfield, but one can't post with out giving a star not deserved. STAY AWAY unless you like being treated like a thief or enjoy being ridiculed and abused. Upon an acquaintenance's recommendation to shop for insulated curtains I chose JC Pennys as it was close to my home. While in the store looking for insulated drapes, I was eventually helped by a knowledgeable salesperson and I ordered and charged 2 drapes on 10/13/18 to be delivered to the store. This is the very end of the only service I received and the only time I was treated like a human. The day I picked up the drapes at the JC Penny.com counter I came home to find only one of the 2 drapes ordered was in the package. I immediately called the store and spoke with 2 sales people, one who was a female who was very rude and accused me basically of losing the drape that wasn't in the sealed package. I asked for her Supervisor and spoke with a male by the name of Chris who questioned me on whether I dropped one, was I sure it wasn't in the package etc, as if I was not being truthful. I then asked for a manager to call me on Monday as this was a Saturday. (What ever happened to I'm sorry this happened. How can we make it right?) The following Tuesday I called the store again as I did not get a call on Monday as requested. I spoke with a Sara who was not a mgr. as "the manager was busy" and handed me off to Sara who stated I would need to come back to the store, park my car, come up the elevator and wait in line to re-order the drape that was missing from my package. She stated it is the store policy not to take a credit card over the phone to place another order for the missing drape. No exceptions. No apologies Tonight I finally parked the car and went into the store and up the elevator and waited in line to return the one drape that I ordered on Oct 13 as I was not about to do any further business with this store by attempting to buy the 2nd drape that I ordered on the first place. I spent a very long time at the counter with 2 clerks trying to figure out why they couldn't do the return. Approx 20 minutes later I asked for a manager and Demetra stated: " I am the store manager". She stated she could not do the return because I had already been credited for the return and that I should go home, check my credit card statement and come back if I didnt see the credit. I was absolutely dumbfounded that I could stand there with the receipt and drape in my hand and she tell me she didn't care what I did with the drape, but she was not taking it back as I had already returned it!!!!! I continued in dismay to ask her how this could possibly be the case I told her this was totally unbelievable and she bluntly turned away and said:"next in line" summoning the next victim into her return line. DEAD SERIOUS JC PENNY will go out of business and deserves to sooner rather than later. Never in my 65 years of life have I been treated more poorly from every person I encountered since the day I placed the order in person. These employees from the top down have no idea what it is like to smile, be courteous, be kind, offer an apology and treat their customers like they are valued. I will never step foot in another JC Penny store and will tell everyone I know to stay as far away as they can unless you they like abuse.

Such a joke. Don't ever get a warranty through anything because both times I tried to replace my chain it took over 2 months and 20 phone calls back and fourth with horrible service. They deserve -1 star.

Visited this store last week and found it to be in poor condition and not inviting to shop in with merchandise on the floors under the merchandise racks. Turned around and walked out