J&Co Hair in Paramus, NJ

Hello. I came to J&CO on Saturday at 11am with Tony, 3/9/24. Before arriving, the receptionist promised me that Tony would be able to cut my hair if I provided him with picture of what I want. I called twice just to make sure, and the receptionist ensured me that he was good and would be able to do the haircut I wanted. Once there, I provided him with a picture of what I wanted, but he did something completely different. The end result is traumatizing. It is uneven all over, with no uniform, choppy, botched, and extremely short( 8 inches removed). During the appointment, I observed that Tony seemed preoccupied with his own ego. During his talk, he boasted about his skills, and how he cut some of the most famous people's hair, saying these are the most expensive scissors that have been used on your hair, and ever will be used. Being so preoccupied, I am not sure if he fully understood my request or respected it. Proving this, during one of our discussions, I expressed to him that I had a modern shag that had finally grown out, and told him that I would never want it again. I later asked if he was doing the haircut I showed him because something was off, and he said he was doing a shag and in-between the one I wanted, proving he didn't respect my request. It was too late to say anything my hair was too short. I also noticed that his hands were shaking, and he almost slurring his words. This situation is unfair. It was planned for me to be proposed to this year, something so special with the person I love. Now, however, because of this I'm unsure if that's still possible. I wanted to feel beautiful and I do not feel that way right now. Instead, I feel sad, unconfident, and tricked. Please find pictures of my hair now, what it looked like prior to Tony cutting my hair, and the photo of the hair cut I requested. -------------- After the haircut disaster, they refunded me the money I paid. They agreed my hair was not what I wanted, and that Tony was wrong for what he did. But here's the kicker - they admitted they couldn't fix my messed-up hair and suggested I wait a year for it to grow back, and a free blow out. Not exactly the fix I wanted. I emailed and left voicemails, hoping for some kind of solution, but I didn't hear back. I am aware they are closed on Sunday and Monday. Frustrated, I called them on Tuesday at 2:00 pm. When on the phone, the receptionist admitted she saw my email on Tuesday morning but didn't respond, or call me back. The receptionist also stuck to her guns, saying they did their part by giving me back my money, and offering a blow dry. (ha) I explained that the money does not fix my hair - it was still a hot mess. The situation is unfair and unethical. There is no monetary gain in my mind; all I want is a fair solution to the problem of my hair. During our conversation, I mentioned that they might be able to assist me with funds to fix my hair elsewhere. I just want to feel confident about myself again, you know? It's not about getting more money; it's about finding a real solution to this haircut nightmare. I requested the receptionist to give me a call back today and also asked for the owner to reach out, but I haven't heard from either of them. Given the lack of communication, my only recourse is to share my experience through a review, hoping it prevents others from going through a similar ordeal. P.S- Just a heads up - if you decide to try out this salon, best of luck getting an appointment. The first time I attempted, the receptionist never got back to me. It took me calling again a month later before I was finally able to book anything. Just do yourself a favor and stay far away from this hair salon.

Amanda is amazing!!! I got my hair done for the first time yesterday and she did phenomenal. I was so nervous and she made me really comfortable. My hair looks exactly like the picture I showed her. She knows what she's doing and is really good at it! I wouldn't go to anyone else. I got a hair cut after and I feel like the guy was really rough, probably the roughest hair cut I've ever gotten. However, I do like it. The salon itself is really nice and clean as well.

I have been needing a haircut for a while but was holding out for an appointment with Pocholo who I heard is a master at cutting. It's been difficult to get an appointment with him/for him due to their front desk concierge but I will keep at it. If I didn't hear so many compliments from friends and co-workers about his work, I would have gone elsewhere sooner.

They did a beautiful job on my blonde! Lovely shop every employee was incredible . Could not more highly recommend

Always the best service. Amanda never disappoints me and gives the best color and Valentina gives the best blow outs and cuts. Happy client!