Holly Nails Spa in Kernersville, NC

I went to this salon to get my nails done for my graduation and the woman who did my nails did a poor job on them. The design wasn't as it was supposed to be, the nails have different shapes and sizes and she rushed on my nails. I've been to this salon before so I did not expect negative results but the first time I went to Holly's nails and spa, tommy was the one who did my nails and he was amazing. He took his time, engaged in conversation and was really interested in talking to each and every one of his clients. Anyways, the woman who did my nails obviously wasn't tommy and I didn't expect her to act the way she did. When I saw she was doing the design wrong, I tried to grab my phone to show her and she rudely said "no I know what I'm doing". I was annoyed after that and after just 10 days of getting my nails done, they are overgrown and the acrylic is loose. I did accidentally break a nail and my full set is lopsided and ugly. The salon was clean but if you do go here, ask for tommy to do your nails because sadly, he is THE BEST nail tech and only one you will ever need.

After calling them and setting up an appointment I had the worst experience ever here. After waiting awhile they finally called me back, the lady who was doing my nails asked me what I wanted I told her and she proceeded to tell me no to do something else. I went along with her and I only a said something when one of my nails was way shorter then the others.  She proceeded to tell me I was difficult and call me names. I told her not to worry about my nails and got ready to leave. My daughter came with me and wanted gel polish which was an issue for them for some reason wasn't even finished yet After 30 min. The guy asked her to wait another 45 for a design. Cost me 15 dollars for gel polish with no top coat on her nails. I've never been treated this way before.

I came here on a whim after a bad experience with another nail salon in the area. I was hopeful but not confident that they would be willing to help fix a mess made from another place the day before. But after calling to explain the situation, they happily set an appointment for the same day.

I can't say enough good things about my experience. The process of redoing my nails was time consuming and a lot of work since they were still fresh. However, they not only redid my nails, but they came out beautiful. They were exactly what I had originally wanted. I will definitely be a returning customer.

Owner and his wife were very polite and welcoming! It was our first time requesting services, and they made us feel important, even while they were about to close! Thanked us for coming and being patient, professional, very sweet.

I absolutely loved the service and the quality of work that I experienced while getting my nails done here. I would definitely recommend to everybody! Jennifer doesn't disappoint.