Hide Away Salon & Spa Boat Club in Fort Worth, TX

So disappointing. I have tried scheduling with them because I got a gift card. I got my appointment canceled because they overbooked. The girl that called just was not apologetic at all. It is extremely hard for me to schedule ahead and get kids taken care of to get there. If you overbook and can't keep up with a schedule then you should be apologetic and offering more to make sure clients are taken care of. Not sure I will use the gift card because I just am not even interested in visiting at this point. The customer service is already lacking.

I have nothing but high praise for this location. They did a great job on the services they provided for me. They were friendly they were professional, and it was a very comfortable place to be. I will go there many times in the future.

Great service and a professional and courteous staff. Very easy online scheduling! I have used many of the different services they provide and every one of them has been awesome!

I have never been much of a "spa" person, but Hideaway Spa has converted me! The massages are amazing, and the hair stylists are great. The people are always so nice and helpful.

I got a quote from Lisa and 2 days later sat down to have it done. I wanted highlights and lowlights and a cut with layers, simple enough. when I was done I had a bleach blonde ombre and no layers. I was also charged over double the quote since ombré costs more. I went back and spoke with the manager who said they would fix it. When I went to get it fixed I was told I'd have to pay more to have the highlights/lowlights I wanted since I have ombre. I never asked for ombré and even had pictures for an example. He informed me that sometimes you don't know you like it until after it's done. I did not ask for it and did not want it. He also said the pictures I showed for examples had lights on them. Okay, either make my hair the color with the lights or simply say we can't make it look that way. Don't tell a customer you can do it and then say it couldn't be done. Lisa also talked me into doing my nails while waiting for the color to set. They didn't even make it through the hairstyle. She was trying to "fix" them while I was still getting my hair done. Told a co-worker this is how you upsell a job. I will never go back.