Hello Sugar | Tucson Brazilian Wax and Sugar Salon in Tucson, AZ

Miranda is great! She is helpful and knowledgeable about her craft. I highly recommend her.

From the ease of making my appointment to the careful attention to detail, my experience with waxing at Hello Sugar was excellent and I will definitely be a regular customer!

Miranda was great - always communicating with me about what products she was using, where we were in the process and when to breathe in and out (very helpful for sugaring/waxing)! This was the first place I've been where you just undress from the waist down in front of the esthetician without them leaving the room, but that didn't bother me bc she was about to see it all anyway. Fair pricing for the service and I went ahead and got the membership since they have other locations while I'm traveling.

Do not believe the Google reviews - or at the very least, choose someone specifically that has been mentioned several times and is highly recommended. I've never had a less experienced esthetician. Just like the previous review said of this individual, as soon as the twisting and pulling started, I knew something was wrong. After switching to hard wax, the horror continued - the strip was breaking off each time! Waxing is painful by nature, but it is quick pain. Slow and painful waxing due to inexperience and incorrect temperatures was more than I could handle. I asked her to please stop, and instead of apologizing that in 25 minutes she only managed three agonizing "strips" (which all broke, by the way) she had a horrible attitude. One thing to be really bad at your job, another to be rude on top of it. (And yes, I paid for the waste of time!)

I had been going to Hello Sugar for almost two years and the first year I had such a good experience primarily with Angel. This past year has been pretty awful in contrast, culminating in the single worst experience I've ever had at salon in Tucson. They now seem to have a revolving door of estheticians, and my recent experience was a complete fiasco. My appointment was supposed to be with Madison who I had seen before, and instead I showed up only to be locked out of the building, and then Iliana came and let me in. She then proceeded to wax both my eyebrows and chin, which was horrible. She used sugar on my chin, and clearly didn't know what she was doing. She kept pulling and tugging and at one point I even suggested she just use regular wax. I don't know if she hasn't been trained correctly, but she then proceeded to wax my eyebrows and kept spreading the wax in multiple directions which definitely wasn't right. You can only imagine my shock when she handed me the mirror and there was wax ALL OVER my face, my sweater and my jacket. She then informed me that 'you can get it off with water' to which I replied it was unacceptable - so she rubbed most of it off and then gave a feeble 'sorry'. Not once did she use tweezers to get any stray hairs. I'm pretty sure when you leave a salon you shouldn't have to go home and get wax off of yourself and then also use tweezers to finish the job. Needless to say I complained to Hello Sugar and was provided a text message that the Tucson manager Rebecca would call me within 24 hours. Well that was Friday and it's now Tuesday. I waited to provide this review and hoped she would contact me, but as you can see they clearly don't care about customer service, or apparently training their estheticians correctly.