Great Clips in Hilton Head Island, SC

Absolute worst Great Clips and worst customer service on earth.  

Booked through the app, which both that and online said closes at 6pm.  

However, I get there and they said they close at 4:30pm.    

I called corporate, they have it listed at 6pm.  I'm still checked in on the app at 5:07pm.  

Their own door does not say 4:30 pm, nor 5pm nor any other time outside of 6pm.

worst customer service. walked in asked if I needed to check in, at that time no one was on waiting list. lady said she would have to check me in. when she finally got around to it 4 other people had checked in online and she put me behind those people which was going to be 45 min wait.  Complete  morons and incompetent walked out the door

Despite using the GC app to get on a 0 min waitlist, and arriving in less than 5min later and still 20 min before stated 5pm closing, the store was empty of customers and the stylist had already locked up!  - She shrugged and counted out her register.

The cuts weren't great over 5+ years as a local, but they were convenient, despite being more than $5 higher than most Great Clips when I travel.

I'm done now:   Transient stylists who are inconsistent in their cuts, higher than typical prices, and short can't be trusted hours, even on the app.

I'm a regular at Great Clips for the last 5 years. It's always easy to register online and avoid any kid of wait, but this was definitely my worst experience. I am in town for the holidays and wanted to get a trim for family photos. The results of my haircut can be seen in the photos. My neck is still hurting hours after the cut and the barber clearly didn't know what she's doing. I had to go to another barber to get my hair fixed.

My husband needs a haircut about every 6 weeks. He has the Great Clips app and makes his appointment as soon as we leave the house. He asks for Kelli every time and even if there a bit of a wait, we wait!  The salon is very clean, the prices reasonable and the ladies are always nice.