GAIA Micro Spa in Franklin, WI

Samantha was fantastic! She was knowledgeable, thorough, and personable. I had a great experience as a first-time guest, I can't wait to come back!

Services Waxing: full leg, stomach, full arm, under arm Typically takes 2 hours to complete at other salons. I have been get waxing services for the last 15 years at multiple locations within Milwaukee but what happened this time was beyond my imagination, I have never had this type of experience. Never experienced this before where the strip is placed on the body and then multiple times (5 - 6 times) the strip is pressed into the skin and then removed. This leads to skin peeling and becomes reddish. This has happened in 5-6 places. Hair is cut while removing the strip as she did not know how to wax properly and hence plucker had to be used to remove the leftover hair. Aesthetician was unable to see properly with the light being used. Hence she struggled to position it each time and complete the waxing in a certain area. Aesthetician was using a different gadget to note down messages during the service. This happened during both the appointments. If time is a constraint, then why use gadgets for noting things down and waste time while performing a service. Appt time 6:45 to 9:00 pm. Started at 7 though. The room was kept at a heated level where it was very warm and uncomfortable. Services were not completely taken care of. Had to go again next day to complete the service. Had got a 1 hour appt. Took 80 min for full arm and underarm. From 1:05 till 2:25. I have never had this type of experience for 6 weeks of hair growth. As for my leg hair growth, it would have been easier to do the waxing, but looks like these folks have not done waxing properly. The Aesthetician was even looking at skipping half of my upper hand as she was not visibly able to spot hair growth. My arms had just 4 weeks hair growth. Underarms had 2 weeks hair growth. Stomach may have taken some time since I was 9 months pregnant so that I understand. So basically, since the 4 services were not completed on the same day, I was asked to come next day and for that duration I was charged extra 60 dollars. Also I was not even consulted to understand why the whole service took so long, and if anything was wrong.  Nothing of this sort was talked about when they asked me to come the next day. I was not even told that as the aesthetician is inefficient and taking more time, I would be charged extra for that. They told me that they would give me a complimentary facial next day which they gave. I had to pay extra for the discomfort and pain that was caused to me. Then after me giving them all this time when it is already uncomfortable for me due to being 9 months pregnant, I even had to pay for the inefficiency of the aesthetician. I was even told that I should not have got my full leg waxed as it takes a long time. How is it that none of this is called out when you book the appointment. If the aesthetician can only do so much, then that should have been told to the customer before hand. You are asking the customer to pay more money for no fault of theirs and already a lot of inconvenience was caused with all the extra time that was spent in doing these services inefficiently. They even has the nerve to tell that since I am from a different color, hence waxing takes longer. Last 15 years, never had I had such a bad and pathetic experience and even pay for the bad experience at any of the other places where I have gone. I have always visited saloons who have have always been rated between 4.5 to 5.  I would have to say that nobody should visit this place for waxing as they do not know what they are doing here and their pricing is lacking clarity and hence one would end up paying more money unnecessarily. They actually took advantage of a first time customer thinking that I have never had waxing done before. I have a very good idea of how much long a service takes for a decent aesthetician and this was my worst experience. I would never recommend this place to anyone who I know and would always ask them to avoid this place as they take customers for a ride. Being a new customer if this was the treatment that was given, it is hard to imagine what else can happen if I were a regular customer.

Tracey Ann took time to ensure that the service she was providing met my expectations. She was very personable and made me feel very welcome.

Stylist was willing to take the style out and start over when it wasn't turning out like the picture. She had good suggestions as to a style that would work better and in the end we were very pleased with the overall look of my daughter's prom hair style.

Very well run salon. Safety measures and protocols put in place are very well thought out. Excellent service and great selection of products. Highly recommended.