Fantastic Sams Cut & Color in Lake Elsinore, CA

Taylor is so sweet. Love my hair cut! Taylor's friend (I'm sorry I didnt catch name) made it fun also. Ladies provided great service. Work area was clean and price is reasonable. I made appointment over phone and it was quick! Thank you!

I had scheduled at 1230 appointment over the phone it's 12;53 and no one knew who had me. So I pointed out the lady who booked my appointment and she told the other lady I was her appointment.. everyone was very confused because she already had someone else come in after me and she took him. Someone don't put something on the books. Still frustrated after waiting almost a half hour for no one to know what's going on.

I have been going to this location for quite awhile, and for the most part, have walked out happy with the service, and cut results. My last cut was on Monday, 5/15/23 and I could kick myself for forgetting the Gal's name that cut my hair, because it was perfect! Today, however, was not the same. I was a walk-in, as I always am, and thus I am never in a rush, and expect to have to wait a reasonable time if they are busy. I arrived around 2:45 PM - 3:00 PM, and both Stylists were with Customers. I did not have to wait long(10 -15 minutes, and was taken care of by the Blonde woman, who had just finished up with a little boy's(Blonde)hair cut. A male Customer walked in, whom I believe had an appointment, and she asked me if I had an appointment, and I said "No". ( The Ad says Walk-ins Welcome, or call to book an Appointment). I told her I did not need a shampoo or conditioner, just to wet my hair and cut as usual, 1.5 inches off layers, length, frame face, and trim bangs. Same cut for my entire life! I was told by the Stylist, that she was going on vacation tomorrow, and couldn't wait so she would not have to listen to anyone(Customers) for 10 days. Uh, OK! So sorry to have messed up your day before vacation, by being a paying Customer, and causing you to have to do your job! First she snagged the hair on my nape with the clip of the cape she put on me, because she was in a rush, and then made a statement that my hair was matted and she needed to wet it down in the sink instead, to be able to comb through it. When I commented that it wasn't matted, just naturally curly, and she would see that once it was wet, she could easily comb through it, she snipped at me and said she has naturally curly hair too, and basically knew what she was talking about. Excuse me!!! My Hispanic naturally curly, coiled hair, is not like your Caucasian, naturally curly hair, Thank you! I told her I had a tint in my hair, in between colorings, and didn't want it to wash out, and that's why I didn't want my hair soaked in the sink. After that, I felt she rushed through my hair cut, and when I reminded her to frame my face, and cut my bangs, she reacted as if, "I Know", and when I asked her to cut my bangs a little shorter, she huffed, and responded they are going to bounce up(yes I know, it's my hair!). More Customers walked in, and she asked them if they had appointments. When they said no, she started discouraging them from waiting, and was telling them they were busy, and so the wait time would be long. The shop does not close until 7:00 PM, it was only 3:30-3:45 PM. When she returned to me, and clipped my bangs shorter, I wanted to ask her to cut my layers shorter, but was afraid of the reaction I might get, so I paid( and I did tip her, but not as much as I usually do, and left extremely disappointed. Her main focus was getting through the rest of the afternoon as fast as possible, to start her vacation! It was Not on Customer Service, nor Customer Satisfaction! I should have refused to pay anything! Hope you have a good time on your vacation!

I've been here a few times for a regular haircut, always shampoo before I go and never get a blowdry because I have wavy/curly hair and like to blow dry myself. Stylist Monica asks me if I want her to blow dry it, I say No I do it myself at home. She's finalizing haircut and tells me she is going to blow dry my hair to see if she needs to modify hair cut. Then charged me for the blowdry. I later call and explain I was accidentally charged for blow dry and my haircut needs a little fixing to blend around face. Tells me talk to Mgr. I call back 2 days later she says no problem. I go in and she tells me she can not refund me and she gave me bangs and hair trim turns into a lesson I shouldn't complain! I'm not confrontational but think its Sneaky how they do business and UPCHARGE . So pay attention and say No No No to any extra you don't want. Ill never go back after she purposely ruined my hair, so evil!!

Reading over the previous reviews honestly I'm surprised because my experience was amazing. First off for anyone who has tight curls, you'll be surprised when I say yes you can go to this Fantastic Sams and get styled. I have always had a hard time finding anyone who does well with black people's hair so it's a relief I found Monica who could do it right. I got shampoo, deep conditioned, and cornrows done perfect. It was not too tight and painful and honestly the process of getting the braids done was relaxing. I felt cared for and almost like it was done at home! Shout out to Monica and Millie for making my week.