Exquisite Salon & Spa LLC in Round Rock, TX

One of the most frustrating hair experiences of my life! Carmen seems to be a pleasant and friendly person, but sadly, a horrific business owner and stylist. Like many other reviews, scheduling was an issue, and it seems to have been one for years?! She canceled our original appointment due to a "family situation". Didn't contact me to reschedule so I texted her. Settled on a new appointment time and about 15 minutes before this new one, she texted that she was running behind and would be there in 1 hour and 15 minutes. I was already there. I ran some errands, and upon returning saw another car waiting outside the salon. We both went in, Carmen didn't recall that I was full color in addition to haircut etc. The other client was the same (we both had purchased the Groupon). She told us she could still do it, but we both would be sitting and waiting a lot‍ She was talking so fast, trying to get us both done, I didn't understand half of what she said. We discussed full color to cover my grays throughout and my roots. She only did my roots. At that point, I just needed things to be moving along, so didn't say anything. Asked her to cut off about 3-4". About 8" are gone. DON'T WASTE YOUR TIME HERE!!

I found this place via a living social deal for a cut and highlights. I called to schedule an appointment no answer but she called me back later that day. I was able to schedule an appointment right away. Carmen was great. She was personable. She listened to my concerns. Before starting we looked at pictures of what we wanted to achieve together. She educated and gave me realistic expectations. Throughout the process she kept asking for my feedback. Overall a successful visit! I will return! Update: I recommended Carmen to 3 family/friends. I had such a great experience I was hoping they would too. Unfortunately they didn't.. neither one of them did. All separate visits resulted in 3 unprofessional encounters. This puts me in an awkward situation for having recommended her so highly. How is it that she was very kind and professional with some and not others? I removed 1 star because I DID have a great experience, however apparently this is all dependent on what mood she is in I guess. So, buyer beware: she may be awesome or horrible. Good luck!

WOW! I'm appalled by this experience. I bought a Groupon & made an appointment. The lady told me I HAD to arrive at 4:15 for highlights. I took off work early & sat in the parking lot for 45 min & the door was locked & no one was there. I left two voicemails. Still no call back. I called Groupon & they gave me a refund. Don't even waste your time! What a disappointment...I was looking for a long term stylist. :(

Bought a Groupon. Waited in the heat for 40 minutes. Hours of operation on the door are FALSE. Tried calling. No answer. Called Groupon right there, got a refund, and left. Dont wasted your time.

Carmen is a great stylist. She educated me about the cut I wanted and did a great job with that and my full color. She also my daughters very long curly hair and it looks marvelous. I will be going back. Her prices for services and products are reasonable, the atmosphere is minimalist but clean and comfortable.