Elev8 Salon and Spa in Albany, OR

It takes a lot for me to write a negative review on a local business, but unfortunately I feel that the service I received was so poor that it is necessary.

I first went to the salon with a picture of what I would like - a light balayage on my short hair. The hairdresser told me that it would take a couple sessions to get the color I wanted and I agreed. My first session was around $150. I was concerned with the small amount of hair that was actually lightened, only light on the top layer of my hair - not the full balayage I had asked for, but assumed she knew what she was doing. At my second appointment, I asked for a trim as well. Firstly, she told me she didn't want to do a trim that day, but rather at my next appointment. It felt uncomfortable to argue, so I agreed. When she took the foils out of my hair, I told her that I didn't see any difference, and that this wasn't the same as what I had asked for. She told me it would lighten up within a couple of days. My hair didn't lighten, and I was extremely frustrated that I had just paid another $100 for essentially nothing. All of my coworkers asked me why I hadn't gone to my hair appointment, since they couldn't see any difference whatsoever.

I called the salon and explained my dilemma. I told them that I wasn't comfortable having the same person fix my hair, as she hadn't done my hair as I'd asked on two occasions. The receptionist told me she understood and that she would speak with the owner. Soon after, the same hairdresser who had done my hair texted me that she would be happy to do my hair after hours free of charge, and that all I should have done was to have asked her. So uncomfortable, but I agreed. I gave her a list of days I was available, and she responded that none of those dates would work. I said I would be free the week after the following, and she never responded. A month later, I called the salon AGAIN, and explained what had happened. They told me a refund was not an option, as I hadn't told her I was unsatisfied with my hair until after the fact (which was not the case). Though I clarified this, they called me back several days later and told me that they could have someone else fix my hair that Thursday at 12pm. I put it in my calendar. Though I didn't feel comfortable even going to the salon at this point, I agreed. I showed up at 12pm on Thursday, and they told me that my appointment was the following week.

This was hands down the worst, most unprofessional salon experience I have ever had. I wasted $250, and now am in search of another salon so I can pay to have my hair done how I had asked 3 months ago.

Best salon and staff in Albany! Very friendly and relaxed atmosphere. Affordable luxurious product and services! I've only ever met happy and satisfied clients leaving the salon. Make sure to grab lunch from Oregon Homegrown while you're there :)

Tiffany has amazing hands best massage in Albany....very personable and attentive to your needs......thank you Tiffany

I love the ladies here. Everyone is great and so friendly. I get my hair, nails,massages and their newest service eye lashes and love love them. I love my experience every time! I cant see myself going anywhere else.  and the glass of wine is great too!

I just received a 30 minute upper back, neck, shoulder massage by Sara, a new therapist at Marrakesh. It was wonderful! I explained how my work strains these muscles and she went right to work on them bringing me much needed relief. She is very pleasant and I enjoyed my experience.