Elan Nail Bar in Rock Hill, SC

Just save your money and go somewhere else. This is my usual spot but lately it's been sooo bad. I've NEVER had to ask for polish to be removed but I did recently here. The lady gave a poor pedicure overall but the polish is where I drew the line. I asked her to remove the polish but she insisted that she try again. (She also blamed my toes, but whatever). The second attempt was worse than the first and I asked her to remove it again and let me leave. I still paid $30 for the worst pedicure I've ever gotten in my life. I even included a pic so that you know I'm not exaggerating. It was BAD BAD BAD BAD BAD. To top it off, they would not refund me.

I have gone here several times and it was ok but when I went on Friday it was horrible. I called earlier in the afternoon and asked if they would have time for a gel, fill in and child's manicure at 5. I was told absolutely. We arrived on time and stood there awhile before anyone acknowledged us. Then they had the 3 of us go sit at the stations. Cool, no problem. They started on my daughters nails as well as my Goddaughter so I figured as soon as someone was available they would come to me. They were done around 5:45 and no one even acknowledged that I was still there. I asked about it and a guy said 2 minutes/ it was after 6 when someone got to me and he was supremely annoyed that he had to do my nails. He was huffy and rude and so unprofessional. I wish I had gotten his name but was so ready to get out of there, plus, at 640 when he actually finished my nails my girls had been done an hour. It was absolutely the worst experience I have ever had at a nail salon and I will not be back. Please consider other salons before you go there. Waste of time and money for sure!

This was my 2nd, and LAST, visit! I called a week ago and made a 10am appointment. I arrived 4 minutes early, just behind a group that was being assisted. I checked in for my pedicure and was asked if I would also like a manicure as well. After being assured that my pedi would be right after I decided to get one. That was the shortest mani I have ever received...15 minutes and it was done. Then I was taken back to the pedicure area and seated across from a group of 6. The water in the foot basin wa s cold and even after asking, it remained that way for a LONG time. 1.5 hours long! They left me sitting there for 90 minutes before coming to do my feet. It did not get better. Finally it someone asked if everything was good and I said no. I explained that taking 3 hours for a 45 minute service was beyond ridiculous and completely unacceptable. I was then told they could not guarantee an appointment being on time. I said that I didn't expect it to be exactly on time but that a 2 hour delay was insane. I was offered a 15% discount, when all customers were already getting 10% for the holidays. REALLY? Customer satisfaction and time is not important to them. I then went b to pay with a gift card but since I had purchased it weeks prior on sale I was told I could not use it. WHAT?? ARE YOU KIDDING ME??? I will never go back and will make sure that everyone I know knows not to go there either. One additional note...it was the owner I spoke to so there was no one else that could assist me.

Decided to try this place out, cant say I was impressed. Initially I was intrigued, spoke on instagram with an associate and they painted a much more cooperative, organized arrangement. I expected a wait due to them being new and not accepting appointments for their grand opening which made sense but almost 4 hours?...arrived at 11:15 and didn't get seen or spoken to about our service......I informed the host about the wait but she seemed indifferent. Customer service is always #1 and my first impressions were not great. No accountability. Nothing, I'll be taking my business elsewhere.