Eclips Salon South Riding in Chantilly, VA

Kait is the best! She genuinely cares about the health of your hair, but still gives you the hair style you want!!

What I originally wanted was to go from my natural dark hair to an icy blonde color. I've seen plenty of people with my hair color and hair type achieve the look I was going for or at least close, so I know it's possible! Anyway I'll number my interactions so that anyone reading can easily follow along with my experience here. I have a pixie cut and wanted a trim plus color. Part 1: I called and requested a consultation, I told them i needed someone that is experienced with dyeing dark hair, as I wanted to go really light. I had a consultation with Camilla who informed me of some legitimate reasons of why I won't be able to get to icy whitish blonde, but did suggest warmer blonde tones. To which I agreed and said that that was fine too. Things went fine at first and I appreciated her honesty. Things WERE going fine, then transitioned into what seems like her trying to convince me to NOT go blonde! She kept reiterating that my hair will get fried more than SEVERAL TIMES and stressed how much maintenance it will be. I'm not dumb, I did my research beforehand to prepare for the maintenance that would be required, I KNOW that it will take maintenance, styling, purple shampoo, and overall extra care. She tells me all this which I already know then she tries to scare me away with the price. I asked her how much a month and she said $400-$500 initially for a few months. I'm willing to do that if I can achieve what I want but since she is trying to convince me so hard to not do it, it gave off the impression that she either didn't want to do it or couldn't do it. So I figured it would be better to just not go blonde, not with her. I don't want make someone do something they aren't comfortable with. She gave off strange vibes and did not instill in me any confidence that she could dye my hair the color I want. So I tell her let me talk to my husband and think about dyeing my hair. I really want a different hair color so I decide that if in the case that I won't do blonde I'll do a different color, I'll do reddish brown, and she seems more then eager to do an easier hair dye job. We make an appt for later. Oh also, she asked me why I wanted to go icy blonde, I thought to myself why does she need to know that? I just want to, is that a good enough reason?? That was unnecessary. Part 2: It's a few days after the consultation and I've spoken to my husband about my original color that I wanted and he is super supportive of what I want and tells me if I want it to go for it regardless of price. But I tell him that Camilla does not seem at all willing to take my hair from dark brown to light blonde. I tell him I'll do something easier with reddish brown and he tells me that I am settling, which is true. So I decide that I didn't want to settle and decide to call the salon back and rebook for just a haircut and no color. Since I can't get the color I want I might as well just get a haircut to bind time till I can find a person that is willing and knowledgeable enough to help me achieve the color I want. There's more to this, 2 more parts to be exact, see in the photo for the rest.

I have been going to Eclips for 3 years and I absolutely love it there! James always listens and executes exactly what I want. Looking forward to my next visit.

My daughter and I see Nakia for cuts and my coloring. Eclipse has a fun vibe, always upbeat music playing and Nakia perfectly fits that energy. Even when we first started seeing her because of a recommendation from a friend, she just got us. She listens well and asks for clarification when I am not clear. I got so comfortable with her so quickly that I came out of my box and did balayage for the first time ever a few months back and I love how natural it looks even when it starts to grow out.

I tried to give Eclips Salon a second chance after they canceled on me the morning of my 1st scheduled appointment on Super Bowl Sunday (Ashburn location). My experience of having a self-care day went down the drain due to Sophia (receptionist) and James (hairstylist aka Semaj) being dishonest and deceitful. I was unable to get a receipt at the salon due to there machine being down (probably a lie), but was told an emailed receipt could be sent. I happened to look at the emailed receipt after the services and noticed that I was charged $81.00 for a haircut that I NEVER received. I called the establishment and Sophia placed me on hold for what seemed like forever, to consult with James. She returned with the most ludicrous response. That I would be refunded $35.00 due to receiving a blow dry. I'm sorry what...I asked to speak to a manager. Sophia then voiced that she could NOW refund me for the entire haircut. But when I insisted on speaking with a manager, she got extremely upset, defensive and placed me on another long hold (probably to consult with James). She got on the phone again, but backtracked about refunding the haircut cost. Sophia was extremely unprofessional, rude and lied about being able to refund me for the full cost of a haircut I NEVER received, without a manager being there. Although, that is what she offered beforehand. PLEASE do not go to this establishment. I was scammed out of my hard earned money. The reviews about being up charged for services not received are TRUE. Do not make my mistake of being a trustful human. GO ELSEWHERE!!! There are far too many salons out here who aren't full of LIARS and are upstanding individuals who take accountability for THERE MISTAKE!!! Fellow healthcare professionals DO NOT GO TO ECLIPS!!