Diamond Nails in Waterville, ME

The salon was able to accommodate my party of 5, they were fast and efficient. We were very happy with how welcoming the staff was and will certainly be back again

If I could give negative stars I would!  He complained the whole time he was doing my nails.  I had an old set he had to remove and had my hands soaking in acetone for a half hour while he went outside to smoke 3 times then proceeded to tell me he would have to charge more because I wanted a design. Then he proceeded to say do you know how many customers I could have had in this time?  As if to say I'm making him lose money I'm assuming. So he charged me $105 for this   I tipped generously because 1.  That's  what I do.  2. I felt bad for him.  3. To show him what he won't get from me again. He needs to find another occupation because I believe he has been burnt out as a nail tech. P.s. I'm talking about the younger of the two males.  I wouldn't take the time to get his name nor recommend him to anyone!

I brought in a reference photo of what I wanted. I referred to the photo multiple times and asked for corrections along the way. Every time I spoke up, I was greeted with a rude attitude and my requests were blatantly ignored. $55 later and I have a set of nails that I absolutely hate.

Worst customer service experience ever!!
I honestly don't know what happened?? So I called 2 days in advance to make an appointment with a girl at Diamond Nail salon here in Waterville. She does dip nails very well so I waited until she was available by appointment. I get there pick out color for hands and matching pedicure. I was put with a man, no explanation why my girl I requested isn't there. He did a terrible job, super thick and just doesn't respond when I kindly speak to him at all. So then a women starts my pedicure and gets to the part to paint my toes, gets up and then comes back and says pedicure is over doesn't have the color. Actually said "just go to 90's nails" and dries my feet. She says $40 and no charge for the half pedicure she did. When I try to speak she says don't be a difficult customer and repeats "just go to 90's nails" several times. I am in shock and quite bewildered..... I even said "did I upset you?" She just repeated "go to 90's nails".  Only two other customers were in there with me and they looked as shocked I was. ‍

This nail salon is a joke!!! Very rude and only one person will speak English!!! After two weeks with Acrylic nails and one fell off! I called to make an appointment for them to fill in my nails after my Dr's appointment. I wasn't expecting the outcome of said appointment and called to explain that I was running late. The woman said not to worry and moved appointment 30 minutes later.  I came in apologizing again. Well 3 people came in after me and they took them right in. I asked why and was told that since I was late I'd have to wait until they had time.  I didn't feel that I should have to tell them what happened at the doctor's but I did!!! I was charged $15 extra!!!