Diamond Nails & Spa in Beaverton, OR

It is very disappointing that I feel compelled to share an updated review for this business.

I've been a client for several months now.  As time went on, I continued to get mistreated by man at the front desk.

He would always be pleasant over the phone during booking my appointment. It wasn't until I showed up for my appointments where he would mistreat me. It was never warm or welcoming. I was met with "what do you need", "check in", "sit down". I noticed he never offered me a drink, but he would for others. I couldn't understand it. I was always polite, tipped very well to the woman who provided me a service (25%+), and never bailed on appointments and was always on time (not that these would be excusable to mistreat a customer).

I decided yesterday was my last appointment with this business. The mistreatment and disrespect went too far.

The man at the counter, same deal "what do you need", "check in", "sit down".

At check out, I waited with my card, said hello. No reply. I waited. Finally the gal who serviced me stated the price, I paid. They don't allow card tip to I walked over to the salons ATM. It wasn't working. I asked the man "Hi, Is this ATM working?" He ignored me. He turned his head - showing me the back of his. I politely asked again, "Hello, has this machine given anyone else trouble, I received an error message". The man intentionally turns his head again (giving be his back) and puts his hand on the back of his head...

I find the woman who provided the service, explaining and THEN he speaks up "You entered [the] wrong pin." I said, "Maybe, but this has been my pin for 22 years... I entered it correctly". The man stammers, "You entered [the] wrong pin." I venmo'd the gal her tip and left.

This man was incredibly rude and patronizing to me. I do not know what I did to him -- but it's clear -- I had a target on my back each time I came into this business.

I reported the man to one of the gals (she was very kind) but I'm writing this review in hopes the manager is notified and can provide this front desk worker with some critical and basic hospitality training.

My daughter and I walked in to get our nails done and they got us seated right away. My daughter got a full set with a design she loves and I got my gel manicure with French tips. The ladies that worked on us were fabulous! Definitely check this place out when you're in Beaverton!

Worst experience ever! I've been here before but this time this man was so rude. The second I walked in, he assumed I didn't have appt and bad demeanor about it. We arrived slightly late because there was an accident on the way. But it was within 10mins and he told me instructions about my appointment being cancelled which was never mentioned during the call when I made to the appt. I will never come back here again. The sweet lady that did my pedicure understood and took care of me. Found out he was part of management later. Rude man! Work on your customer experience!

Consistently excellent service and such a beautiful space to relax in. The hot rock leg massage takes every ache away and the staff are all wonderful. They never disappoint

They can usually get me in on short notice, which is nice, but the quality here is hit and miss for me. I usually leave a little disappointed. They don't always do a thorough job. The last couple times I've come in I have had to ask them to fix sloppy polish. This gel mani is going to look grown out in a week, and my toenails were cut crooked and the length is uneven.