Copa Salon in Chehalis, WA

Went into this salon confident with the stylist knowing what I wanted (all over silver, I've done the same thing for 10 years, and it was the only thing talked about beforehand of said appointment) only to be uncomfortably swayed into a hair color/style I have never done when I sat in the chair, being told what I wanted would just 'take too long' and she could make it 'very close' to what I was asking for. During my appointment with this stylist she also did NOT brush my hair appropriately and ended up ripping a decent amount of hair out of my head from brushing it wet and in a vulnerable state, with no concern about it, more than 2 brush fulls-worth. I used to use 3 crocodile clips and it goes up with one single crocodile, now. I was NOT shown the end result before I left the salon only to go home and actually see what I was given for hair. I'm guessing I wasn't shown not only because of the under subpar work she did or the fact she told me she was late to get her son. And not to mention she never posted the work she did on my head to her platforms so right there might be a hint she wasn't proud. She did take pictures. These pictures shown are 2 weeks after my appointment with shania. I washed my hair one single time with cold/lukewarm water, color protected shampoo and conditioner of course, a week and a half after our appointment. My line of demarcation was still so apparent in these pictures. That is where most of my breakage is as well. She ignored my messages and then claims I took too long to let her know she messed up or she would have offered to 'fix' it. It was not an easy 'fix' from how much the foils bled. Both front quadrants should have been red it bled so much. Ha (not funny) Which with how much hair loss I have had and the trauma caused from that appointment, that is why it initially took me two weeks to even send the first message that was ignored. The word trauma means a deeply disturbing experience and the definition only fits with my time in this salon. I could not believe what I saw, I've had multiple other professionals look at this now. Educators in Cosmetology and professionals included. Every single person is speechless in the worst way. When my first message was ignored, I had no choice but to get help elsewhere. I missed multiple days of work being so upset as well. She never even checked in with me to see how I was doing and if I liked it. She never even tried to reschedule me for the future. My message and me were simply disregarded. I have now had to have 5 inches cut off to make it even and not look like I have had hair loss AND have had a new stylist put 12+ hours onto my head to get what I originally came in and asked for the first time. Still no breakage like there was with shania. All of these hours and love and preciseness with my new stylist and I still haven't been charged what I was in this salon. Crazy. I will never EVER recommend shania wilson as a stylist of any sort let alone anyone I know with blonde hair. The 'blonde expert' should definitely be retracted from her portfolio. And more people she has wronged should write a review. I know I am not the only client who feels this way. I just want people to save their money, sanity, peace of mind and time before they go thru what I did and PAY hundreds of dollars for trauma and such bad color work. I will end this by adding I will not be gaslit into thinking this is beautiful work worth hundreds of dollars I paid.

Messaged Copa on FB and immediately was connected to a stylist to assist me with scheduling with Melissa. Melissa is Aveda trained and her talent to listen, discover who and what you're about in order to fulfill your hair needs goes beyond many stylists and customer expectation. Melissa was thoughtful to ask many questions to ensure she u DWR stood what I wanted! Copa is an immaculate, friendly, inviting and a top quality salon! I recommend Melissa and those who work at Copa to style however your preference is! Beautiful place- beautiful stylists!

Haley gave me the BEST haircut I've ever had.....and I'm 70!!! She's awesome...my new hairdresser!

This is such a great salon! I am from out-of-state visiting the area and was referred to Kelsey. She is absolutely amazing with what she did with my hair. Everything she recommended I loved. If I lived here I would go to her no question. It's a cute salon and everyone is so friendly and happy to help. Thanks Kelsey!

Love. Love. LOVE! The salon is always clean and cheerful. Great design. Good and fair pricing. All the ladies are nice. I get my hair styled by Haley and eyelashes by Brittany. Highly recommend!