Cloud 9 Nails and Spa in Edmond, OK

I don't usually leave reviews, but I am very disappointed in this place. I've been getting my nails done for so many years and I've never had this kind of an experience before now. I went and had my nails done about four weeks ago. I went in wanting a French manicure with yellow tips. I ended up leaving there with white gel polish. I settled for that because the lady doing my nails obviously did not know how to do a French manicure. She was very nice but very inexperienced. I was informed that she had been doing nails for five years, that clearly was not true. I had to go back the very next week because the nail polish was peeling off of my nails. She graciously fixed the three nails without any problems. I had to go back the next week again because more polish was peeling off of my nails. By this point I was done. They wanted to charge me $15 to fix the problem. I said absolutely not, at this point, I either get my money back or my nails redone completely. I was told that they would re-polish the nails that were peeling. She ended up re-polishing my nails, a totally different color, but she did it quickly and it was a very poor job. you can see through the polish and the polish is very streaky. Before this experience, I had gone there two other times without any problems. This is very unfortunate. I will not be going back.

I took my kiddo for her birthday. The entire staff were so welcoming & friendly. They listened to what my daughter was asking for & did it perfectly. Our nail tech was also kind & intuitive with my daughter making sure she was okay multiple times. We will definitely be back.

A huge waste of money. I went in for a pedicure and chose the $50 hot stone pedi- the technician had to study the menu to see what to do, she did not wash the scrub off of my legs before adding the massage oil, the massage was no longer than 30 seconds for each leg/foot, the water was freezing cold and almost overflowed, my cuticles were not cut very well and my toenails were cut too short. Worst experience for too much money.  Maybe I just got the wrong technician, because she seemed to have no idea what she was doing.

Great customer service: excellent job on nails- absolutely beautiful! Will become a regular client

I paid $30 for a fill and 4 days later my middle nail fell off. (It took her 20 minutes to do them) my old polish is still on, I have bubbles on my nails, and there isn't enough polish so it looks horrible.