Buttons & Bows Mobile Pet in Brewster, MA

Had booked an appointment this past summer and no one ever showed up. Highly irresponsible. Not recommended.

No Stars for this woman! Warning! First and foremost Karen has a temper, (may be burnt out from her work) and takes her anger and frustration out on your pet as evidence appeared on my 18lb Bichon . She puts on a pleasant attitude and face while with you but I think she may be a little "Jekyl and Hyde" behind the scenes. My first concern was when I witnessed Karen carrying my dog Cotton cradled in her left arm to the van. The van has 2 or 3 steps like a bus and when Karen was on the second step, assuming I wasn't still watching I guess, she nonchalantly just dropped Cotton, literally just opened her arm and let Cotton fall from a height of about 4 ft without warning onto the uneven steps. Cotton landed on her side and struggled to upright herself with the help of Karen's foot! Why she couldn't bend over just a little bit and just place Cotton onto the floor of the van I don't know. Now, I understand Cottons hair maybe annoying to cut as it's very curly and thick. But we never let it get out of control as we would call Karen every four months to make sure it was never gnarly. I just don't think she had the patience for this kind of hair or as I said she must be burnt out with this kind of work. Later, when my dog came out of the van with her cut finished she looked like a pink piglet. There was hardly any hair left on her body. Just a small amount of white stubble. I was so angry. This was too much. No natural protection from the sun or body heat control which the hair provides . Another more intense and distressing shock came later. The realization of the additional damage of what Karen did during that cut came a couple of hours after when we went for a swim in the bay. Cotton now having wet hair really enhanced the ability to see her skin where I noticed there were full length scrape marks, abrasions, and 1000's of lateral small scabs all over her body caused by either burns of an overheated clipper or just dull clippers. It was obvious by the shape of the markings of the injuries that they could only be caused by the clippers. And just as obvious; combined with what was over aggressive pressure by Karen, it was in evitable to have this outcome of scrape markings and scabs on her tender skin. Finally, in comparison, what is a little less important but still vital info is whenever it came time to scheduling a visit it would always take at least two to three phone calls requesting a cut before she would return your call. Disrespectful and frustrating. I wouldn't give her any stars but apparently yelp requires you to give at least one. Be leery of this temperamental woman with anger issues. I feel so guilty because this was the only person Cotton would start to quiver at at first sight. My dog loves anything with a heartbeat but she did not want to spend any time with Karen at all. I just assumed it was because the haircut was understandably annoying for Cotton but after I saw the injuries I now knew why. What a terrible lesson to learn. I now cut her hair myself and at first she was so frightful of the clippers but after my gentle way of doing it, it only took a couple of cuts for her to realize she didn't have to fear the clippers when I was in charge of them. I think it may be time for Karen to retire. Or attend anger management classes. To take out your frustrations on an innocent pet is inconceivable and unconscionable. There is never an excuse for that behavior. Do your pet a tremendous favor and stay away from Buttons N Bows mobile pet grooming and choose someone else. But do your research and check out their history!!

Karen is the best. She arrives on time and whisks my doggie away, returning her shortly after, brand spanking clean. 30.00 for wash, toe nail clip and bum cleaning. What a deal, all accomplished in my driveway. LOVE Buttons and Bows...

Karen is amazing with my dogs! One of our dogs gets aggressive with groomers and we have been turned away by some groomers. Not so with Karen. She takes time to let them get used to her and gives them treats and makes them feel comfortable. My dog Tucker, a Papillon, leaps in to her arms when he sees her. She comes right to my work and does a beautiful job.