Broadway Nails Spa in Baltimore, MD

Alway accommodating and high quality work. Love the entire team, vibe is laidback and quiet, awesome location and great customer service always

My recent experience at this nail salon was absolutely disheartening and frustrating. The initial nail technician (man) seemed completely clueless, attaching the nail extensions with glue and then attempting to cut them. Watching the extensions repeatedly fall off during filing was a painful sight. Rather than admitting his lack of skill and his mistakes, he persisted in piling on the acrylic, resulting in brittle, weak nails that were prone to bending and breaking. My patience started waning when I noticed the cracks and bends on my nails and asked him to fix them. To my disbelief, he cut all my nails instead of the two nails I brought to his attention without consulting me and assigned me to another technician. This other technician (I think was Tracey), I assumed, would rectify the disaster. Alas, it was not meant to be. She did not extend the acrylic on the nail bed as requested when I first came in and again when I sat with her, opting instead for thick layers of gel polish that created a dreadful, stubby mess. My requests for an acrylic overlay with a subtle extension were disregarded and even my request for a subtle ivory or nude color was met with confusion and I did not receive the nails or the color that I requested and showed photos to them for reference. The pinnacle of disappointment came when it was time to pay. The lack of a cost breakdown and the audacious charge for subpar service took me by surprise. When I calmly asked to see what she had charged me for and raised my concerns that she had charged me for an acrylic full set (when they were adding the nails for the extension) for an overlay that was not done properly (she had not extended the nail whatsoever), the technician's reaction was shocking. She erupted in anger and walked away aggressively shouting to the entire salon that the mess they created was what I had wanted (like I wanted gross stubby nails that took 3 hours to complete) and asked for despite the fact that my complaint was it was done horribly and at huge cost to my time due to their incompetence. It was abundantly clear that my dissatisfaction was not being handled professionally. I refused to engage in the nail tech's shenanigans and paid the invoice and left. My sister also got a gel manicure that chipped within twenty minutes of the manicure being done, which shows the extent of their incompetence at the most basic level. To say this was an unpleasant experience is an understatement. The incompetence of the staff, the disregard for customer preferences, and the unprofessional behavior displayed during payment are all egregious. I would strongly advise anyone seeking quality nail care to steer clear of this establishment. In a market where pampering and professional service should reign, this nail salon falls disastrously short. Your nails deserve better, and this place is simply not up to the task. I have included the reference photo of "what I asked for" and the final result after 3 hours of "what I got."

Best nail experience I've had so far in Baltimore city! Tracey, Tony and their team make sure to pay attention to every detail. They've been EXTREMELY accommodating in the most stressful circumstances. Highly recommend.

Everyone was friendly and thorough. I received a pedicure and dip set. I would call first and make an appointment because they are usually busy and in high demand. The price point was way less than I expected. Great customer service and service/color selections. Highly recommend!

This place is hit or miss- overbook and had To wait 50 mins when I had an appt..they forgot about me. No one put finish coats on at one point I started Doing it myself. No one finished me up. And when asked, They seemed dumbfounded