Botanika in Troy, MO

I have gotten my lashes done at botanika for 2 years. After their only employee who could correctly do lashes left, I went to 3 separate appointments with other employees. The first appointment, all of my lashes fell out within 48 hours. The second appointment, again, all of my lashes fell out immediately. I brought this to the owners attention, he said there was a problem with their glue. okay. I went to the 3rd appointment, ALL of my lashes were glued together. Again, I brought this to the owner's attention. He did not care. I have always paid cash for my appointments and paid in advance as well. After my complaint, the owner, MIKE, charged my credit card for $100 after taking $100 in cash from me. Today I went into the business and spoke to the owner with my credit card statement in hand to show that I needed to be refunded. He refused to acknowledge that I had any issues and refused to refund my card. He instead told me to leave a bad review on "yelp". This place is an absolute joke. They hire people who are completely unqualified to be ANYWHERE near someone's eyes. They are completely uncertified and have never taken lash courses. GET YOUR LASHES DONE HERE AT YOUR OWN RISK.

I got my eyelashes done through this spa, and it was AWFUL (if only I could post photos on here). They made me pay extra during a special they had going on, and my lashes didn't even look done at all, they added a few short lashes and made me pay extra!!! I showed them the picture of what I wanted and it was absolutely NOTHING like the picture. I complained and they told me to come back in to have it fixed. BUT they tried making me pay THE WHOLE AMOUNT AGAIN!!!! It was not my mistake at all and I wasted so much money. DON'T WASTE MONEY ON EYELASH EXTENSIONS HERE!!!!!!

Love this place always feel comfortable. The staff is very professional heather barber is the best recommend her for sure

Carol B

Heather B is absolutely wonderful and made me feel completely comfortable with laser treatment.  Her knowledge and information allowed me to make a good choice regarding my treatment. Highly recommend her!

I was charged twice in one month for a tanning membership, after speaking with the owner was promised a refund was processed for one charge "right then" while we were on the phone. It's now been two weeks, no sign of a refund. I have called multiple times to speak with him to be told he is not in office and have been asked for name and number, but have yet to receive a return call. Unfortunately after this experience I have discovered I am not the only person who has been crooked out of money from this place. Multiple people continue being charged after canceling their memberships. Do not go here.