Bobby Cooper Salon in Indianapolis, IN

Cecily is the BEST! It is so hard to find a stylist who truly excels in blondes - I've been to many salons around the city and I've never been impressed with the outcome until Cecily! This is by far the best my hair has ever looked. Would highly recommend!

A year ago, I called this salon asking for an experienced stylist to help me go gray. I met with Lauren, who assured me she could do this in 6-8 hours at $100 an hour. It actually took 12 hours and yes, I was still charged $100 an hour. I paid the $1200 plus a cash tip. I was kind and never questioned the process. Before I left I noticed some blonde and she said to come back in a few days, which I did. My hair was stripped of color again and recolored. When I left,
it looked great. But I had no idea all
the damage of all the processing of nearly 20 hours in two days would do to my hair. I texted Lauren a week or so later telling her my hair was super brittle and she recommended a product. She never followed up to see how it was coming along,
never offered a conditioning treatment, etc.

The owner, Bobby, was also aware and even helped color my hair on day 2. Again, I was never angry or mad during the 20 hours. But they never explained anything to me,
and now I realize they were trying to correct a really bad mistake. I never received instructions on how to take care of my hair after so much bleaching and coloring.

Now, a year later, I have learned how to keep my hair as healthy as possible. I have just a couple inches left of the damaged hair. I never realized until looking back how much damage was done and how they did not care. I paid them a total of about $1500... which has then cost me more and more in product after product to keep my hair from breaking off.

The lack of professionalism is disheartening to me. I trusted them for a service, never questioned their process, and now I see all
they wanted was my money.

Emma is absolutely amazing. Not only is she so incredibly talented, but very kind, helpful and positive. She makes my day every time I see her... not to mention GREAT hair!

Booked an appointment a 3:30 pm service.  They didn't bother to call and tell me they couldn't do the appointment until 2:30 pm and would have to reschedule me.   Horrible customer service and I will never use them again.

Getting my hair cut always feels like a treat at Bobby Cooper salon. The quality and service is far above anything in the city and I always feel beautiful when I leave.