Benefit Cosmetics BrowBar in Poplar Bluff, MO

I always have the best experience at this Ulta location.

Chelsea, Taylor and Haley did my wedding hair and makeup, along with 3 bridesmaids and managed to get all of us ready before the original estimated time booked. It was stress free and everyone looked stunning. I had booked the bridal hair and makeup appointment far in advance that they were able to make special accommodations for us. I was so happy with my look. I can't thank everyone enough for being part of my special day.

Even before and after the wedding, I've had many salon services done here, from hair treatments, make up applications and eyebrow wax/threading. Each time, I've always been very pleasured with the results and enjoy talking with everyone here. Everyone is very nice and knowledgeable about the products they carry. They do get busy frequently but that's to be expected at any retail location. You just have to make sure you have an appointment or not be in a rush if you don't.

I highly recommend Chelsea, Taylor and Haley as their skills are perfection.

I have left an urgent message at the corporate office, went into the store on Monday, and used the text line to submit a case. Unfortunately all of these requests have received no response and it's been a week.
I recently had a salon appointment at the Ulta in Poplar Bluff, MO. I have attached photos for reference. Unfortunately my hair was damaged and the color request not followed. The stylist left the dye on much longer than she should have. The stylist left the dye on much longer than she should have. My front is now damaged and breakage. She also got dye on the back of my anthro shirt. This appointment was a touch up from my initial appointment with a different stylist at an Ulta salon out of Colorado. 
I did attempt to settle the issue with the GM of the store. She agreed to refund me, however the expense to repair my hair should not be my responsibility. The stylist at this salon shared with me that she is has the most experience as there has been high turn over due to mismanagement. She also expressed she was off for 2 weeks due to "burn out" and now only works 1 day a week. She was overbooked and struggling to manage her work load. 
When addressing the situation with the GM, no apology was given, no validation of my concern and was quite flippant about the scenario. I did follow up on Monday with the newly hired salon manager and she gave me the information of a local stylist that may be able to assist me. She did validate the issue with my hair however no offer to compensate or cover this was offered.
I work as a DM and had a banquet to host on Tuesday. As you can imagine it is very important that I maintain a professional appearance. I am disappointed at the lack of follow-up from Ulta and would appreciate a response. I'm a good client and use your services often, but even if I were not as a human someone should.

My girlfriend went here to get her hair done, service was terrible. I imagine this is what would occur if a fourteen years old was given the keys to a hair salon and customers were made unaware. I've seen people with parkinson's do a better job with hair.

Beware of their services for eyelashes. I had them applied 4 pm and was told that they will last for 3 days. Less than a few hours the lashes fell off. I went back to talk to the manager and she said that they are only good for 3 hours. I was told that the service is $15 I was charged another $15 for the lashes. $10 per hour for lashes are not worth it. I explain that the lady did a good job (I left a $10 tip) but the glue was old and didn't  adhere (nor dry clear). She didn't offer any refund just that they would apply the lashes for another 3 hour wear. Don't get con like me - Not worth it