Benefit Cosmetics BrowBar in Middletown, NY

Never coming back here. Scheduled partial highlights and the woman who did it told me after wasting my money and time that I should have booked a longer session in order for her to get it as light as I wanted. Cut my hair without telling me anything about pricing. Was incredibly rude and cold during the hair color session. 175 bucks went down the drain. I complained to the manager and she was even more rude and more obnoxious. Never had a sloppier job on my hair for that much money.

The manager there has a nasty attitude. She walk around with an ego that's 10* her size. I will never return to this place. I purchased fragrance here once and will return it after considering her nasty attitude. She clearly thinks too highly of herself and being who I am I didn't want to be rude, and felt super uncomfortable when she's hovering over me. I couldn't wait to get out of there. Also, they seem to follow black people around the store. In this day and age, that's not good business practice. Anyway, needless to say, once I return this purchase I will never go back. I'll take my money to Sephora or Neiman Marcus. I'd rather spend my money elsewhere where it's appreciated.

Ebony did an amazing job blowing out my hair and styling it!! She took her time to make sure everything was perfect and beautiful!!! I highly recommend the beauty services and Ebony!!!!

I need to really write on here cause I'm very upset. I understand by me and making a post about this. Some of you were going to realize that I have a fake name on here but here we go. I'll let this girl named Allie do my hair on December 26 and girl I don't think she knows anything about my hair type. Everything's fine and normal and she asked me if I wanted to blow out and of course I asked for it because I know it's included in the $50 regular haircut thing because I've gotten a haircut from y'all before but just in the Poughkeepsie one, so she takes out this machine And she starts blow drying my hair but I realize she's not moving her hand or brushing it like a blowout would be and then when she's done I realize she like blowed out my hair, but like curled it to which aggravated me because I have naturally curly hair so if I wanted to keep it curly I would've said keep it curly. I didn't bug about it. I just let it slide but one thing I do hate is when people go in with like these thick huge Shirley Temple curls in my hair it never looks good on me. Anyway, I figured she did it because I have super thick hair and to blow dry It probably would've been more work. She did go in with a lot of product. I can definitely feel it in my hair like hairspray, and this other spray so that my hair will dry faster, but I didn't know it was that she was going to add an extra charge for like blow drying and curling my hair. I feel cheated because she did less work and I had to pay more. I would've deafly felt more comfortable for paying $90 if she had done like beach wave curls. Those are cute but like chunky Shirley Temple curls definitely not worth it and definitely some thing I didn't ask for. So I get home and I'm aggravated I'm feeling my hair and I feel the product in it and there's too much I start straightening my hair and I realize the curtain bangs she did on me are thicker on one side than the other, I called the salon, crying explaining to them what happened and they offered for me to get another Haircut complementary just to fix it but I'm gonna be honest I'm up here at 4 AM not being able to fall asleep because one my hair feels horrible because of the product and it's nodding up at the end and just knowing that my hair is messed up and I have to go a week without looking like this I'm so mad. If I wanted to spend $90 dollars on a haircut, I would've gone to the Dominican place where they could've actually done something with my hair instead of cheat me out of my money. I know for a fact that my hair is gonna be greasy within the next two days but I'm gonna be honest I'm just gonna go to my friend then go back to yall to get it fixed because I don't think I can. Trust y'all anymore with it. After a haircut, and a blowout, my hair should feel smooth and the ends should feel really soft, but I'm not getting that here and to be honest I would love to have my money back but y'all can keep it.

Loved this Ulta because of Alexis V. She was truly a sweetheart. I had a million and one things to return and was a bit nervous because usually when it comes to returning things, people aren't very nice about it. She went above and beyond. She was kind, knowledgeable and super patient. People like her make your day. Definitely needs a raise. If you need any type of help, she's your girl!