Benefit Cosmetics BrowBar in Flowood, MS

Made an appointment online. Waited for a total of an hour and 15 minutes. After 40 minutes the manager said "give her 15 minutes, I'll give you a discount."Finally,  I Walked out because the stylist ignored me.  Awful customer service.

Was pleasantly surprised when I walked into the store this Saturday morning. Seems like they have new folks that actually care about their job, and are not having baseless side conversations like before. Very professional. Whatever they're doing now, keep it up.

the store as a whole is great . great customer service, nice faces and pretty makeup, the salon is not where it's at . i went in for a simple hair touch up . i set up an appointment with Austin a few hours before i went in . at the time my hair was blonde with the roots grown out a little and that's the first thing austin pointed out . he nagged me about how little time it would take to put a brown gloss on to dye it brown and how bad my roots looked . he made me feel so awful about my small brown roots that i decided to let him put a brown gloss on it to go back to brown . i asked for the ends of my hair to be trimmed and evened out, and to take as little length off as possible, because it was short enough as it was, to add some layering, and some long side bangs to frame my face better . after he started the cutting process i noticed his style to be a little odd but i went with it . he said he'd been doing hair 8 years so i trusted the process considering he probably knew more than me right ? finally he blew dried my hair and did a blowout and it looked great . until i got into my car and started to feel through my hair . it felt uneven in a lot of places and over all just not right so i decided to go home and straighten it to see the actual results of my new cut and color . first off, he cut off almost an inch off my ends even tho i asked for as little length to be taken off as possible, he made a choppy short "layer" on the bottom of my hair, i don't even know what he did to the front ends, messed up the side bangs it looks like he just chopped random stuff with his scissors . the fact he knew what it looked like before he dried it and just left it like that is absolutely repulsive and he shouldn't be given a job where people trust him like that . it was so awful no style made it look good, and my hair is naturally curly so that says a lot . needless to say, i had to spend more money just to get it fixed . on top of everything, my hair may fade and turn green because he slapped a brown gloss right over my blonde !! there's a process you have to go through to go from blonde to brown so now i might have green hair as well . which is great . just great . if you are thinking of going to ulta to get your hair done, save yourself the money and go elsewhere . if nothing else DONT GET AUSTIN . HE WILL MESS UP YOUR ENTIRE HEAD ITS NOT WORTH IT

Awful customer service. Extremely rude and disrespectful staff. I would recommend shopping elsewhere.

i've been waiting for over an hour for someone to wax my eyebrows. not only that, before i even had the attention of the salon workers (who had seen me standing at the counter), i was already waiting. the girl who finally said she would do them (it does not appear busy in the store), said she would be with me after the hair appointment she was working on at the moment, 3 people who seem like walk-in's have been in and out and no attention had been paid to me. if i ever get my eyebrows done i will complete this review and hopefully they do a good job at what they're supposed to.