Beauty Concepts Salon & Spa in Aurora, IL

I won't recommend this place at all! It was been more than 2 weeks and my nails won't grow. They are still so bad brittle and 2 of them I can't remove the nail polish because I will be removing my skin! Lil back story... the new owner did my mani and pedi and she did an awful job. Mani was supposed to be no chip they didn't even last 2 days on.... The worse part of everything is that she really damaged my nails she filed them so thin to the last layer. While she was doing them I did complain twice and told her it was hurting I even told her when she put the nail polish on that it felt hot she said it was normal.. got worse with the light. I am so disappointed of this place. I might need to consult a dr at this point. I can't even do nothing with that hand using both fingers it's so painful. Please go somewhere else and save your money. Rated one star but it should have been -5 stars.

I never take the time to write a review for a place but after getting waxed here -I will only ever go here! The owner was so sweet and definitely knew what she was doing with the wax. I felt so comfortable and the PRICE IS EVEN BETTER(she even did my underarms for free just because) I usually go to "waxing the city" but this is my new favorite place:)

Just Don't! The receptionist is most ignorant person I've ever had to deal with. Just save your time and/or sanity and go anywhere else.

Best eyebrow threading I've ever gotten and the tinting last weeks!! They also accept walks in. My favorite spot to go & Gita is so kind and funny as well! (I know there's other reviews saying it's hard to make an apt. but that's only because they only have one or 2 stylists available and they're usually working - if you leave a message they will get back to you! Trust me HIGHLY RECOMMEND

It took weeks to get someone to answer the phone call to set up an appointment. I had a Groupon and by the time I could get an apt it was expired. They agreed to accept it because I had said that I had been trying for weeks to get someone to answer the phone. When I did finally get them on the phone she yelled at me for getting a Groupon telling me that they would have given me the Groupon price had I asked when I came in. I explained it was a gift and I had no choice. I attempted to make plans for my friend and I to go together in June, then later tried to get in before vacation. No answer. I showed up for my appointment. The place was absolutely empty. I asked them during their appointment follow up call yesterday if I could re schedule because we had a last minute move for my grandma and they told me no, that they didn't have any appointments until December! When I got there today,, the lady sat out front smoking so I walked around the corner since I was waiting right outside their doors until my appointment time. I don't know why she wouldn't have done that at the back door of their business. There was a lady at the front desk and the lady that did my mani pedi when I got there. It was so dead I was annoyed because they made it out like they were swamped and super booked. My "spa" pedicure lasted 10 minutes max. It was the most uneventful, basic, boring, and non relaxing "spa" pedicure I've ever had. The front desk lady had gone into a back room so 2 times when people came in the lady doing my pedicure had to get up and leave the room and walk to the front room to explain that they aren't taking walk ins. She had a slight limp and walked incredibly slow and even after doing that twice my spa pedicure was less than 10 minutes long, including soak time! I'm a barefoot person who just got back from 2 weeks of camping and I was super sad about this pedicure. I was really looking forward to a relaxing and refreshing experience. She hardly did anything to my feet! No lotion even? No massage? Sugar scrub for like 40 seconds on one foot and 20 seconds on the other foot! She asked me multiple times at different points during my appointment about payment. I told her couple times politely that I had already given her my printed Groupon. My manicure was even worse. She had a cardboard box that she propped my wrist up on. It was so uncomfortable and she kept switching hands. Then she gave up and only propped one wrist on it and left the other hand dangling. She again had to leave and go to the front room for a walk in customer who she told to wait and she's let the other front desk lady know she was there. She took forever to walk back to let her co worker know she was waiting. She then went back to tell her that she would have to wait because she was with a customer. She was not with a customer at all. She never soaked my cuticles. There was no lotion. There was no massage. And she hardly even manicured my nails. She spent more time than anything using the paintbrush and nail polish remover to correct her mistakes with the nail polish. I'd post a picture of how bad it was, but I already had to clip around my cuticles and fix it before I started biting my nails because she left it in bad shape. The majority of my time there I was waiting for her to walk back and fourth between the two rooms. I will never go back. If my Groupon hadn't been a gift I would be calling Groupon to get a refund