Aura Nails & Spa II in Fairfield, OH

My daughter and I came here to get our nails done. We had made appointment. When we got there they asked us what we wanted to get .I told them we had made appointment. I was getting regular polish and full set. My daughter and I were looking trying to decide on a color. So many to choose from be we felt a little rushed. Once we started on my nails there is this guy not sure if he is the manager or what but he would just pull up a seat and watch for 5-10 mins. Then he went over to where my daughter was. It made us very uncomfortable. When I had to pay they are very over priced I have never payed an arm and a leg formy daughter and I or bill was $108. Our nails aren't that great looking and we wern't pleased ny they way they looked and it took forever to get out of there.I should have seen the signs there were maybe one or two ppl in there. We shoulkd have left. I will not be back! Save your $$ and time go else where.

I wish I could give zero. First of all the lady at the front desk was soooooooooooo rude. Got an attitude longer than a Monday. She couldn't communicate properly and then gotta attitude then was tapping her nails and snappy toward not only costumers but to the nail tech even. If she needed something should could've just asked. Second ladies they made me bleed saying they was just tryin to straighten my nail. Honey, you aren't a surgeon leave it be.... but yes more than one toe nail ripped half off... please skip this place! I mean unless you like bleeding. It's gonna be a "never again" from me dawg. Then on the other side I gotta hang nail... your feet shouldn't hurt after the nail salon. You suppose to relax. They tore me up y'all! I kinda want my money back.

BOTCHED manicure and SNS. The pictures tell it all I came in for a manicure and SNS this is what I got. I come in frequently and normally get great service but the techs quality are not consistent. She rushed to do my nails and didn't even give me a full manicure. No hot towel, cuticle oil, lotion, uneven nails, thick and left product on my hands. The pictures are minutes after my service. I paid in full after complaining and nothing was done.

had an appt at 1:00 and they didn't even start on us till 2. Just had our feet sitting in water for an hour.

On the day of 07/22/20, I received SNS service from one of the male technicians at this business for the first time. My nails were looked great leaving the appointment, however by the weekend I noticed that the polish started to crack on a few nails. SNS is supposed to last for 3 weeks and I've been getting this service for the past 5 years so I know that within less than 5 days, the polish shouldn't be cracking. By that next Monday (07/27/20) a third nail actually chipped so I had to file it because it kept snagging onto things but then by 07/29/20, those two nails that were cracking began to chip. Again, a good SNS set should never do this within less than a week. It's known to last 3 weeks. On 07/31/20 at around 1:40pm, I called this business and told the receptionist what has been going on so she made me an appointment to come to get my nails fixed that day. I got the appointment around 2pm and spoke to the receptionist again and she looked at my nails and saw that they were chipped. She took me over to Chip (who I didn't know was the manager at the time and he was not the guy that initially did my nails), she showed him my nails and I told him that my nails need to be completely done over because 3 nails at this point had chipped. None of my nails were broken except for one but it was already broken and a had nail tip on it from when I had got it done from the guy who did this SNS set. Chip agreed to redo my nails and in the midst of him doing my nails, he began to complain to me about his receptionist and how she needs to stop eating McDonalds fries and diet cokes (assuming he was trying to call her fat) and that she wasn't doing great at her job and wanted to fire her. I laughed uncomfortably and took note of this behavior. During that conversation, I learned he was the manager. When he fixed my nails, he was trying to charge me full price and I didn't agree with being charged anything due to this being the tech's fault that my nails were chipping. Chip got really nasty and started yelling at me. Even after I agreed to pay, he was still trying to argue with me and I even told him to leave me alone as the receptionist was ringing me up but kept going at me, I mean I was even walking out the door and he was still going at me. I was done arguing with him when I agreed to pay. He called himself giving me a "discount" but I should have never been charged. I only paid because I'm black and do not need the cops called on me if I had walked out without paying or continued to argue with that guy. The customer service here is terrible and the fact that the manager could talk bad about his employee put a bad taste in my mouth and showed how unprofessional he is. I did report them to the better business bureau. P.S. I do not have pics of the third nail that was chipping because I had already filed the nail. It had chipped on the edge of my nail so filing it allowed me to disguise the chip.