20 Volume Salon And Spa in Gilbert, AZ

Went in for a balayage without a money piece. Hairstylist suggested a thin money piece. The money piece ended up being extremely wide and harsh. Called to get it fixed and they "fixed" it. Their version of fixing it was just bringing the harsh line closer to my scalp. The stylist only dried the front pieces so I couldn't even see the money piece in comparison to the rest of my hair (it was significantly lighter). Tried to contact the salon via calls and texts but no response was given.

Avoid this place. Veronica Bajc messed up my hair, then gave me attitude about it. I had brown hair and she couldn't redo my roots, they came out black and didn't match. She then tried to lighten it and I ended up with orange hair and a jacked up haircut. As a result my hair dried out, and I had to cut it short.

I have really thick hair, which I was ready to cut shorter to cut down in the time it takes to do. I showed Amber a picture of a previous cut I had which was around collarbone length with some long layers and framing of the face. She seemed to understand what I was wanting but unfortunately, I left with one of the worst cuts I've ever gotten. The layers are so short, with the top layer being so heavy, I have no choice but to always wear it curled to try and blend in the top or pin back some of the top layer. Because she made the top layer so heavy, it left the bottom layers so thin, especially after she overly thinned it out. So incredibly frustrating because at this point, there isn't much I can do besides grow it out because I don't want to cut it even shorter.

Went to the Gilbert 20 Volume Salon and Spa. I am disabled and only able to get my hair done once a year because I suffer from pain. I went in there and I was so happy but I was greeted by an angry manager. She claimed that she talked to me on the phone an hour earlier and that I canceled my apt. She obviously had me confused with someone else. She continued to treat me rudely, refused to listen to me and told me that in the future I had to get my hair done somewhere else. I had done nothing wrong. When I got outside I was in tears. Either she needs to be taught how to treat her customers with respect or she shouldn't be working there

Went in 2 weeks ago. Loved the salon and vibes and initially loved my hair when I walked out. However, when I got home, I was outside and noticed the color was actually pretty brassy and there was some inconsistent highlighting. Waited a few days but not even purple shampoo could fix the color. I decided to send the salon an email with photos showing that my inspo picture looked nothing like my hair. Helena called me and was SO understanding and willing to fix the issue any way that was possible. She booked me with another stylist Veronica Rose (who btw was willing to stay late on a Saturday night!) Right off the bat, I trusted her. She listened, apologized, and took her time making sure she knew exactly what I wanted. I even told her she didn't need to re do the whole thing as it wasn't her work or fault and it was a Saturday night but she said absolutely not and completely fixed everything with lots of patience. Not only that, she was so fun and easy to talk to and educated me along the way (not in the way of trying to just sell you stuff) I absolutely LOVE my hair now. The color is almost identical to my inspo pic and is so beautiful and evenly throughout. I will definitely be back but if you're looking for a stylist, Veronica Rose is amazing!