#1 Nails in Jackson, MS

I hate to give negative reviews but I've given this place 3 chances, and have yet to have a good experience. I have heard Mai is wonderful so I wish I could have had her but because they don't allow appointments, I always end up with someone else.

My dip usually lasts 3 weeks. Each time I've gone to "#1 Nail" I've had to go somewhere else within a week to fix the mess. The last time I was there, a lady next to me left mid-session because the nail tech made her bleed and broke her nail pretty low. There was no apology and the workers spoke to each other and appeared to laugh at the situation. No apology was given to the customer. There was a worker behind me (presumably on break) watching a tv show on his phone on loud volume. The workers have never been particularly friendly and it seems unless you are a "usual," they have little interest in serving you. Despite all of this, I've tipped generously and have given chances but have seen no change. I'm giving this place 2 stars instead of 1, because I do believe that everyone has a bad day and I don't want to impact someone's livelihood. But, I hope #1 Nail does better for their paying customers in the future.

Great customer service, fast and efficient. The owner, Mai is hilarious and makes the time fly by.

I got a gel manicure on Friday. Yesterday, Monday I took a shower and half of the nails were stuck in my hair. They were already popped up on my nail bed after 4 days!!! I also got a pedicure and all of my toe polish is chipped. I've never had this happen in my life and I get the same thing done every time I get my nails done else where. I feel like I just threw $60 dollars down the drain.

First time here today. I was traveling and visiting. Great pedicure and gel manicure. Will be back for sure next time I'm in town.

I wish I could give this place 0 stars. I was in Jackson for work and really needed to get my nails redone so decided to stop by here. Terrible decision! They only had 2 employees so the 10 minute wait they had said when I walked in turned into 45min. I asked her to do Nexgen, but they had a similar version of it which I was fine with. She did the nails completely wrong and didn't buff them like they normally do with Nexgen. I asked her 2x to use the tool and she didn't. Then she said she's done and my nails looked HIDEOUS. I made her to-do it. This time she did it semi correctly but used a normal top coat instead of the top coat specifically for this type of nail. Needless to say the top coat peeled off within 24 hours and my nails broke. I've been doing Nexgen for many years and this has NEVER happened that not one but two nails chip in random places within 5 days. These nails usually last me a solid 4-6 weeks before I experience any issues. Definitely never coming back here again.