ZEN NAIL SPA in Cleveland, TN

I've been there since I moved to Cleveland. I've seen a certain nail tech she is out of the country. I was seen by a different nail tech two weeks ago and the dipping didn't stay very long. I went back today got a dipping  and a pedicure and when I was getting my dipping , she actually serviced another client for an eyebrow wax didn't ask me just told me therefore she put me way back on my time frame. I will never go back there again you can't hear yourself think with them talking back-and-forth in Vietnamese or whatever it is that makes no difference it would be the same in English.  It's too loud. And with everything so expensive  customer service should be everything when money is as tight as it is.  I bring my own powder never get a discount for that

It was very busy when we walked in, so we were definitely willing to wait. It had a nice interior and I liked the music and waterfalls they had.
Unfortunately, when we were seated, my friend and I both felt pressured to get more than what we wanted (I wanted a basic pedicure, friend wanted a pedicure with no color). They repeatedly asked us if we wanted gel, color, our fingernails done, many many times despite us saying no. I understand upselling but it was constant throughout our time.

Additionally, we felt very rushed. I guess because we weren't high enough paying customers. We got there at about 5pm and we were paying by 5:27pm. Also, we each paid $30 which was strange since my friend didn't get any color...but I'm not sure if that's usual.

During the pedicure, I didn't feel relaxed at all and it felt like they were being aggressive with cutting, shaping, etc. afterwards I looked at the pedicure up close and it is sloppy and jagged. My nails were also wet for a long time because the stylist refused to wait more than 10 seconds between coats. Some of my toenails don't even have color all the way down them.

We wanted to try this place because of the "zen" name but it was the opposite of zen or calm. We may try again--perhaps they were pressured to get in any as many customers as possible, but I'm not expecting much.

*Update at the end

1/12/23

Artist: David, who came highly recommended (I should have tried Kelly after reading more reviews)

Request: pink / white powder French manicure / acrylic

Result:
White powder was shaped well
Pink was misshapen, bulky, acrylic over cuticle, not filed well

About me: acrylic nails since the 90s

Experience:
I pointed out the acrylic over the nail, and asked him to file down the bulky and odd shaped ones and he told me thin nails would be weaker and very aggressively separated my cuticle from the acrylic and cut my cuticle when he filed them down, and was not apologetic in the slightest. He never asked if I liked them during or after completion. My requests appeared to bother him.

I ended my visit, canceled my pedicure, and immediately went across the street to another place, who fixed my nails and did my pedicure. More money, but now I have decent nails for my vacation.

I have 2 friends who love this place but use different people each time. Do give them a shot, but read reviews.

*I received a call from, the manager?, 30 min later with an offer to fix my nails but I'd already gone somewhere else. He was apologetic and offered a discount for the next visit. He also asked me to delete the review. I declined but offered to post this update. I gave them a second star for the follow up.

The nails were okay. The man doing my nails was on facetime the whole time and I got a fungal infection from them too under one of my dip nails.

I asked for the $30 pedi. The person kept trying to get me to get the more expensive one. I repeatedly said "no thank you, the $30 will be just fine". It was suppose to be 30 min with "7 minute massage" per their custom services pamphlet. The salon worker spent a total of 15 min, from the time I soaked my feet til my polish was complete, on my pedicure. Definitely not what the description stated nor worth $30! I felt I as being rushed since I chose the cheaper pedi. Not sure why it's even an option if they don't actually provide the service they describe in their services pamphlet. Would NOT recommend.