Xhale Day Spa in Idaho Falls, ID

Zero Stars if I could. Extremely off-putting experience.

My regular massage and nail technician who I visit every two weeks unfortunately closed down her business and moved away. So I am in search of a new  Spa to be pampered biweekly.

Called this morning, and after the phone rang for an extended amount of time, a girl named TORI finally answered with a clipped cold greeting.  I responded with my usual happy "hi, thank you for coming on the line, how are you doing this morning?"  And her immediate response was "um, this is a business." Dripping in annoyance and rudeness..... like yes? I understand that this is a business. That's why I called you? Trying to book an appointment for services? Obviously I didn't say any of that because I was raised with manners. So I clarified that I knew who I was calling. And her response was Unapologetic and disinterested.

I let it go,  I Inquired about possibly bringing my girlfriends in for a hot rock spa pedicure tomorrow and she said they are all booked up. Perfectly understandable. I don't normally call last minute. But it was hard to align schedules with my friends. Learned that I need to probably book a week or two in advance. No problemo.  I was also going to inquire about availability for a massage this week, but I had such an off-putting feeling in my stomach that I didn't even bother asking because honestly,  now I don't want to step inside this negative/ hostile energy Spa.... especially if this is the type of people that you have working there representing you.

A note to the owner or manager...your employee TORI needs to be in the back wiping down dirty massage tables or doing spa towel laundry. Keep her away from paying customers with her terrible customer service and bad attitude. It doesn't matter if she's not normally like this or having a bad day or whatever. It cannot bleed into a customer's experience. That's just not acceptable under any circumstance. Ever.

Extremely disappointing. Not only will I take my money elsewhere, but I will also make sure that all of my friends and family are aware to not waste their money at this "business".

Great pedicures, friendly people, and calming environment. They do NOT do acrylics or things of that nature, but have gel polish. They also have massages and facials there as well, but I have not tried that, so can not comment.

I had a gel manicure and couldn't be more pleased! The staff was kind and I'm happy with how my nails turned out. I will be coming here again!

There's no reviews for eyelashes on here, so that should have been my first sign, very overpriced for the quality... I have long natural eyelashes, I did a lash lift and tint, the tint is good but they don't look lifted at all.. for $75 you think you'd be able to tell the difference but they only look darker. The girl who did them was so sweet and great to talk to but definitely wasted my money on the lift, so that sucks. If you're gonna get your lashes done here, just get a tint and stick to your eyelash curler !!

Had a great time with friends getting pedicures. This place was very clean and had enough room for a group. I love that you get to pick different scents for the service! The staff was very welcoming and kind.