WorldMark Clear Lake in Nice, CA

Pictures look beautiful, I wish we could have stayed here. We made a reservation, and pre-paid(!) for a non-refundable, non-cancellable reservation, over a month ago for my wife's birthday weekend. Coordinated multiple people's schedules to fly in for the weekend to celebrate her 50th. Less than 24 hours before we were due to check in, and after receiving multiple confirmations this week, we were told our reservation was cancelled. Resort said booking agency cancelled us, booking agency said resort cancelled. No real answers, just much frustration. 0/10, would not recommend.

They decided to "Downgrade" us to a one bedroom a few hours before we were set to arrive. We had booked a 2 bedroom 4 months in advance- we live 5 hours away and were devastated as we had 6 people with us. Obviously, we did not all fit in a one bedroom even with a pull out bed. We heard from staff this is something that is done often because it's a "timeshare" place. But really a few hours before? Not even a phone call it was an email. Literally the same day we were to check in, only a few hours beforehand. Worst customer service ever. We had no choice but to take our own inflatable bed to accommodate all of us. We even asked if we could have 2 rooms and they said they over booked and were sold out. We got to the room and it was dusty, smelly and so many bugs. No apologies. Nothing. The sad thing is that we stayed here before and will never return. The toilet was also was over flowing when we arrived and when I called the front desk, she had attitude and said "have you tried to use the plunger." Ummm no we just got here. I do not recommend this place. Oh, and we reserved directly from the hotel. We did not use a third party. Which makes it even worse!

DO NOT TRUST THIS COMPANY!! I booked a two night stay in August and received confirmation of the reservation. In the two weeks prior to the stay dates I received text messages from Worldmark indicating that they were looking forward to my visit-- including one on the Tuesday before our Friday reservation. On Thursday, the night before the stay, I received a call from them advising that they had "overbooked" and therefore were cancelling my reservation. There was no explanation as to how and why they had "overbooked" nor why they did not know this earlier than the night before we were set to arrive. My brother and his wife also made a reservation there as we were planning on spending the weekend together. They received a similar call. Needless to say at that late an advisement it was too late to find other accommodations and we had to cancel the trip. I would warn anyone thinking of booking a stay there to absolutely NOT do so--unless you have a membership with Worldmark--And even then be cautious, as they demonstrated a total disregard for their commitments.

Overall, room was clean, beds comfortable, staff at check-in desk friendly. However: DO NOT TRUST HOUSEKEEPING STAFF 1 I inadvertently left my purse on my bed upon leaving and checking out on the final day of our stay. I called within 2 hours of being on the road, and it was never turned in by housekeeping staff. I called several times over the ensuing days, but it apparently never turned up. 2. Toaster was inefficient; it burned parts of the toast and underdone one other parts. Reported this to head office, but it was never replaced during our stay.

I would give this place a 4.7, the check in process was easy and the front desk staff is very helpful. My family and I were meeting up with my boyfriend's family and this timeshare happened to be close. We had a spacious 1 bedroom that had a washer dryer, spacious living room and kitchen, queen sized Murphy bed and pull out couch. The kitchen had a stove, microwave, utensils, fridge. The sliding door opened up to a small park that had a volleyball court, a small playground. The timeshare had a pool and was very close to the lake where you can walk and see its beauty. A few of the Pomo Indian casinos are located nearby, as well as their better priced gas. If you're into fishing, boating, water sports, this is a time share you'd like to visit due to it's close vicinity to the water. Staff is fast and responsive with bringing extra pillows and fixing/replacing a broken blinds.